Senior Enterprise Account Executive, ServiceNow
Irish Public Sector
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience: Minimum 10+ years successfully selling enterprise software, SaaS, or services into Irish/European public sector, with a strong focus on central government and multi-stakeholder, seven-figure, multi-year deals
- Methodologies: Demonstrated mastery of value selling and enterprise sales methodologies; ability to coach virtual teams in disciplined deal execution
- Public-sector expertise: Deep understanding of Irish central government structures, budgets, governance, and procurement (eTenders); proven success navigating RFTs/RFPs, DPS/frameworks, and paper processes
- Partner-led selling: Track record of co-selling with systems integrators and consulting partners; building joint go-to-market plans and managing partner delivery alignment
- Executive presence: Credibility with senior civil service and C‑suite; consultative discovery, storytelling, and business-case creation
- Commercial acumen: Contract structuring, pricing strategies, risk management, and negotiation through legal/procurement cycles
- Technical fluency: Understanding of cloud platforms and enterprise workflows; ability to articulate ServiceNow’s value for IT, Civil Servant experience, Citizen Services, at a business and architecture level
What the job involves
- ServiceNow is seeking a high-performing Senior Enterprise Account Executive to drive growth across the Irish Public Sector, including core central departments, agencies, and statutory bodies including transport
- You will own a portfolio of strategic accounts, orchestrate complex multi-year transformations on the Now Platform, and lead value-focused engagements that deliver measurable citizen and operational outcomes
- This role requires deep public-sector selling expertise, disciplined deal execution, business case generation and communication and strong partner co-selling with global and local systems integrators
- Strategic context: The Digital Public Services Plan 2030 charts a bold course for a fully digital-enabled public service in Ireland
- Under this Plan, by 2030 100% of key public services will be available online, and 90% of applicable services are expected to be accessed digitally
- This role places you at the centre of that transformation: you will help public-service departments redesign processes and deliver integrated, citizen-centred services aligned with the Plan’s Life Events approach, ensuring services are intuitive, joined-up, and accessible across government
- Build and execute an account prioritisation and coverage plan for Irish Central Government; deliver annual ACV targets and multi-year expansion
- Maintain healthy pipeline coverage (≥3–4× quota) with rigorous stage progression and forecast accuracy
- Run executive discovery to align ServiceNow workflows to mission outcomes, KPIs, and quantified value (ROI/TCO)
- Lead complex pursuits using MEDDIC/MEDDPICC: identify & validate Metrics, Economic Buyer, Decision Process/Criteria, Champion; document Paper Process, Competition, and compelling event
- Build robust business cases and outcome-based proposals; structure enterprise agreements, multi-year programmes, and phased deployments
- Co-sell with major SIs and ecosystem partners; drive joint account plans, solution design, and delivery readiness
- Orchestrate partner-led discovery workshops, POVs, and value realisation programmes; ensure partner compliance with public-sector frameworks
- Navigate Irish procurement processes (OGP frameworks, eTenders portal) and contract vehicles; collaborate with legal, deal desk, and public-sector compliance teams
- Address data residency, security, accessibility and regulatory topics with credibility, leveraging ServiceNow trust & governance assets
- Own executive relationships across CIO, COO, CDO, CFO, Secretary General levels, and senior civil service leaders; orchestrate and run Executive Briefings, QBRs, steering committees, and joint success plans
- Coordinate and orchestrate virtual teams (solution consulting, value engineering, product specialists, customer success, services, and partners) to win and deliver
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
Salary benchmarks
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