Product Manager, Toast
Billing & Collections Systems
$107-171k
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$107-171k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 4–7 years of product management or platform ownership, including hands‑on work with ERP/Finance systems or fintech platforms
- Practical understanding of O2C processes in a SaaS, payments, or subscription business (billing schedules, proration, renewals, amendments, collections)
- Experience integrating major systems (e.g., Salesforce + billing/AR, payment gateways, tax engines) via APIs/iPaaS (Workato/MuleSoft/Boomi/OIC) and designing idempotent, reconciled flows
- Strong analytical skills; comfort defining metrics/OKRs, writing acceptance criteria, and using SQL/BI to evaluate outcomes
- Familiarity with compliance (SOX, PCI) and controls; disciplined change management and documentation
- Clear, concise communication across Finance, Engineering, and Go‑to‑Market stakeholders
Desirable
- Exposure to Oracle Fusion, NetSuite, Zuora, Stripe/Adyen, Avalara, FAH/SLA accounting flows, lockbox/cash‑app configuration
- Experience applying automation/AI to finance workflows (predictive collections, invoice classification, anomaly detection)
What the job involves
- Our Finance Platform underpins how revenue is recognized and cash is collected
- As the Order-to-Cash Systems Product Manager, you’ll own the roadmap for the platforms and integrations that power quote‑to‑invoice, billing, payments, collections, and revenue recognition
- You’ll partner with Finance, RevOps, Sales Ops, Engineering, Tax, Legal, and Support to deliver scalable, compliant, and reliable Order-to-Cash capabilities
- Scope: Own a focused set of O2C domains (e.g., invoicing & billing operations, cash application, collections workflows, or revenue sub‑ledger)
- Impact: Deliver measurable improvements to core KPIs (e.g., time‑to‑invoice, billing accuracy, DSO, auto‑match rate for cash app, dispute rate, days‑to‑close)
- Behaviors: Operate with a builder’s mindset; bring clarity to ambiguous requirements; collaborate closely with Finance and Engineering; document decisions and trade‑offs
- Own the O2C systems roadmap for your domains; translate business objectives into clear problem statements, requirements, and success metrics
- Deliver product increments end‑to‑end: discovery → specs → acceptance criteria → launch → adoption → post‑launch readouts
- Integrate systems across Salesforce/CRM, CPQ, billing/AR (e.g., NetSuite/Zuora), payment gateways, tax engines, dunning/collections, data warehouse/BI, and provisioning/entitlements
- Improve core workflows: order processing, invoice generation, payments & cash application (lockbox rules), collections automation, dispute handling, credit & refunds, write‑offs
- Define KPIs & dashboards for operational health, reconciliation (order → invoice → receipt → GL), and compliance reporting
- Partner on controls with Controllership/Compliance to ensure SOX readiness, audit trails, segregation of duties, and release/change management
- Run change management: UAT plans, training, and rollout communications; drive adoption with partner teams
- Vendor & tool rationalization: contribute to build/buy assessments, RFPs, and contract renewals for O2C platforms
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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