Onboarding Program Specialist, Plaid

• 3–5 years of experience in onboarding, facilitation, employee experience, HR, or related people programs
• Proven facilitation skills, with confidence leading in-person sessions for groups of varying sizes
• Strong program coordination and logistics management experience with excellent attention to detail
• Ability to manage end-to-end program operations — including scheduling, communications, vendor relationships, and inventory management
• Proven ability to plan and execute events of varying sizes, from small team gatherings to company-wide experiences
• Strong understanding of employee experience design and a track record of creating inclusive, engaging environments
• Excellent written and verbal communication skills, with the ability to adapt messages for different audiences and channels
• Collaborative mindset with experience working cross-functionally (e.g., with People, DEIB, Workplace, and Communications teams).Comfort being a visible presence in the office and engaging employees face-to-face
• Proactive problem solver with the ability to identify opportunities for continuous improvement through feedback and data

Desirable

• We’re looking for an Onboarding Program Specialist to join our Events and Experiences team in San Francisco
• In this role, you’ll be the face of Plaid for all new hires, leading our in-person onboarding program and delivering a best-in-class introduction to our culture, values, and ways of working
• Beyond onboarding, you’ll shape the employee experience by managing swag and recognition programs, supporting milestone celebrations, and assisting with events across onsite, offsite, and virtual environments
• Partnering closely with People, WPE, DEIB, and Communications teams, you’ll create inclusive, memorable experiences that ensure Plaids feel valued, connected, and excited to show up
• Facilitate engaging, in-person onboarding sessions for new hires, ensuring a best-in-class first-week experience
• Create an inclusive and interactive learning environment that fosters connection, belonging, and knowledge retention
• Manage end-to-end onboarding logistics, including scheduling, room setup, communications, and coordination with cross-functional partners
• Partner with IT and People teams to ensure a seamless onboarding experience
• Deliver presentations and learning modules, adapting to audience needs while staying aligned with Plaid’s culture and strategy
• Gather and analyze feedback from participants to refine content and continuously improve the onboarding journey
• Manage Plaid’s swag program end-to-end, including vendor partnerships, inventory management, ordering, and distribution
• Refresh and innovate swag offerings to reflect Plaid’s culture, values, and brand identity
• Lead the company milestone and anniversary gifting program, ensuring employees feel recognized and celebrated in meaningful ways
• Assist with planning and execution of employee events (onsite, offsite, and virtual), including logistics, communications, and day-of support
• Contribute to flagship events such as the annual holiday party and other company-wide gatherings
• Support and contribute to programs across the employee journey, ensuring Plaids feel valued, engaged, and connected from onboarding through career milestones