Founding Customer Success Manager, userled.io
Mid-Market & Enterprise Accounts
£50-70k
+ Bonus (£) + Equity (%)
3+ days a week in office (Shoreditch, London)
Copilot for enterprise marketing teams
Be an early applicant
Copilot for enterprise marketing teams
21-100 employees
Be an early applicant
£50-70k
+ Bonus (£) + Equity (%)
3+ days a week in office (Shoreditch, London)
21-100 employees
Company mission
To become the first one-stop-shop for revenue teams.
Role
Who you are
- Userled has scaled rapidly over the last 12 months (from $0 to >$1m ARR), working with some of the biggest names in B2B Tech.
- 2-3+ years of Customer Success experience and you can point to examples where you have gone above & beyond for clients or other stakeholders
- Ability to get things done and help build a CS function from the ground up
- Do whatever it takes to support & champion our customers in their journey with Userled
- You’re an outstanding communicator; verbal, written, and when presenting. You are able to be clear & concise even when explaining complex things
- Ability to work with our CTO, product & engineering teams leading all customer deployment work and becoming the voice of the customer internally, discovering new use cases & helping to prioritise our roadmap & beta-test new features
What the job involves
- Responsibility from Day 1: You'll be the 2nd Customer Success individual at Userled and will support in building the foundation of our Customer Success strategy, working out how we’ll achieve best-in-class retention & upsell and maintain the happiest customer base possible
- Hiring: Help hire and build out a world-class CS team over 2025
- Product Delivery: You’ll create best-in-class deployment & education guides, initially hand-holding customers through the process, and later allowing them to self-serve
- Product Config/Ops: You’ll spend the majority of your time on configuring & deploying the product with customers — being product expert & consultant to the customer as they begin their journey with Userled
- Account Management: You’ll work with our CEO & sales team supporting on late-stage deals and then be the customer’s main contact point up to Exec level from the initial onboarding onwards
- Community: You’ll build Userled customer community by helping to create content, hosting events, and sharing best practices across the customer base
- Action Plans: You’ll present Quarterly Business Reviews (QBRs) and ensure customers see the ROI of Userled, and continue to discover new use cases
- Commercial Skills: You’ll hone your commercial skills and upsell customers on new modules & help to drive new revenue streams for Userled
Application process
- Intro chat Liam (BizOps Lead) - 30 mins
- Chat with Emily (CS Lead) - 30 mins
- Case study with Emily + Tristan (CPO)
- Culture Fit
Salary benchmarks
Our take
Digital marketing mainly relies on finding, selecting and reviewing ad keywords in the hope of capturing attention, but even when this approach does pique someone's curiosity enough to click on a link it usually redirects them to a bland, one-size-fits-all website. Userled exists to make sure this marketing spend isn't wasted using templates to generate personalised websites based on each individual marketing campaign.
Userled approaches this with a streamlined no-code product, allowing marketing teams to construct customer journeys that greatly increase conversion rates and allow companies to provide a more personal and relevant experience for their communities. The platform helps businesses reduce the delivery time of buyer experiences, enabling the creation of swift and impactful engagement strategies while monitoring the impact of personalisation on their pipeline seamlessly.
With Google and Apple announcing the deprecation of 3rd party cookies, a market downturn & increased focus on capital efficiency make Userled even more vital a tool for companies. It has grown a respectable client base including the likes of Firebolt and Vanta. With funding to its name, the next steps for the company include continued hiring to build upon its marketing technology products.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Team energy
"Morale is always high. Everyone in the team comes to meetings with a smile. There's always some light humour despite everyone being focused on their..."
Company benefits
- Equity in an early-stage tech company on an incredible trajectory
- 25 days plus local holidays to relax and fuel up!
- Apple hardware and a budget for desk amenities
- Team events in London
- Team off-site in fun places! (We've been to Bath and Corfu so far)
- Enhanced parental leave
- A cool office in central London (Shoreditch/Old Street) with access to a private gym!
Company values
- We put users first: We prioritise users by working backwards from their most important problems
- We push boundaries together: We are passionate about excellence and constantly push the boundaries to deliver outstanding results
- We take ownership: We all act as entrepreneurs owner of our project from A to Z
- We move fast & share what we know: We act with specific goals in mind and constantly improve what we do. We take career development seriously and we share everything that we know
- We valued diversity of profiles and views: We actively foster an environment of inclusion where everyone feel comfortable to be themselves and to share their opinions
- We have fun & care about each other: We believe that work should be a joyful experience. We foster a workplace culture that celebrates success, embraces festivities, and prioritises the wellness of every team member
Company HQ
London, UK
Articles
Leadership
Yann Sarfati
(Co-Founder & CEO)Former Head of Sales at incident.io. Co-founder and former CEO of Revive. Previously Enterprise Sales Manager, Analytics at Salesforce. Co-founded Eliott.
Tristan Saunders
(Co-Founder & CTO)Former Lead Software Engineer at nate. Previously Tech Lead at American Express. Co-founder and former CTO of Revive.
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