Senior Sales Executive, Accenture
Contact Center Business Development
$136.8-237.6k
More information about location
Global professional services company
Job no longer available
Global professional services company
1001+ employees
Job no longer available
$136.8-237.6k
More information about location
1001+ employees
Company mission
To deliver on the promise of technology and human ingenuity.
Role
Who you are
- Minimum of 10 years of professional services in Customer Operations and Customer Transformation to include developing large-scale strategy for global solutions for Fortune 500 clients, including requirements definition and implementation
- Minimum of 10 years of client facing experience with demonstrated experience as a pro-active leader
- Minimum 5 years experience with Delivery and/or Sales capture of Customer Operations and Transformation solutions such as Contact Center, Call center etc
Desirable
- Comfortable carrying a $20M quota
- Have been first chair on selling Contact Center deals in excess of $10M
- Previous experience with closing $20M+ deals involving the areas of significant process change, technology implementations, process outsourcing technology outsourcing in customer success/customer service
- Core management consulting skills including:
- Executive & Digital Leadership Workshop facilitation
- Client interviews / focus groups
- Run end-to-end digital sales cycles (origination -> solution -> close)
- Experience working with & jointly going to market with strategic vendors (software/channel/technology)
- Understanding on Contact center technologies such as Amazon Connect, Genesys, NICE etc
- MBA degree
What the job involves
- Your role will require you to directly work with the client to bring ideas and innovation for Customer Operations and Customer Transformation
- You will also be accountable for helping to drive new ideas with the client and working with the practice specific teams to ensure client value and ability to execute front and center.
- Originate, qualify, and close new opportunities for Accenture with our clients across our Customer Operations and Customer Transformation
- Work with Accenture Song Industry leadership teams to develop and deliver new business through trust and value-led relationships with the key client stakeholders responsible for key initiatives and play the role of a trusted advisor
- Develop global Customer Operations and Customer Transformation strategies for Accenture Song clients including leading the team performing rigorous analysis to identify potential value creating opportunities, creating the business case and developing the requirements to implement the strategy
- Be a thought-leader in Customer challenges, trends, solutions, economics and related qualitative & quantitative aspects, and help Industry Leads in creation of a digital value architecture
- Develop requirements to ensure Customer Operations and Customer Transformation vision and recommendations translate to (and leverage) Accenture Song assets, products and services
- Defining high level Customer Operations and Transformation architectures and applying digital commerce best practices to support strategy recommendations
- Lead client assessment portion of strategy engagements, develop cohesive conclusions and present key findings at the executive level
- Provide strategy development and solution development to support new business activities and existing client relationships
Our take
Previously working as the tech consultancy wing of Arthur Andersen accounting firm, Accenture, now a professional services company, was part of the 1950s team responsible for the first-ever computer installation in Louisville Kentucky. After its split from Andersen in 2001, Accenture took its new moniker, blending the phrase “accent of the future” as a statement of intent.
Accenture has certainly lived up to its name in the last 20+ years, acquiring and developing a large portfolio of cybersecurity, cloud platforms, and technology companies, leading to its value of $177 billion and placement on the Fortune Global 500 company list. In late 2022, Accenture further invested in the frontiers of digital by acquiring BehaVR, a mental health treatment system that utilises virtual reality. It also has an eye on the climate crisis, investing in KETOS, a data intelligence company that helps monitor and address water efficiency and quality.
Through its investments, Accenture has retained a relevance and an importance as a major global player. In January 2023, Accenture partnered with Microsoft and the World Economic Forum to deliver a presentation about investments in the metaverse and its growing importance in business and culture. Accenture’s new metaverse platform, CEO Julie Sweet claims, will help social workers, case workers, firefighters, and the general public train for challenging situations.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs
- Employees have access to dental PPO and dental maintenance organization (DMO) plans, as well as a routine vision care plan
- Wellness program: The program includes an app for tracking fitness, nutrition and resiliency which provides cash rewards quarterly
- Accenture Medical plan participants have access to telemedicine, free second opinion services, and digital weight loss programs.
- Fertility and adoption navigation support, as well as reimbursements for adoption and surrogacy fees
- 16 weeks paid maternity leave for birth parents
- 8 weeks paid time off for other parents
- Subsidized back-up dependent care, as well as a concierge service, is available for children, spouses or elderly family members
- Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs
- Primary caregivers, both men and women, may work locally for one year following their return from the birth or adoption of a child
- PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year
- We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program
- A variety of programs exist to allow employees to take leave when life calls you away from your work
- Employees can immediately contribute and, after meeting eligibility requirements, receive the $1 for $1 match up to 6% of contributions
- Eligible Accenture employees can contribute up to 10 percent of their salary to purchase Accenture shares at a 15 percent discount
- Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family
- Accenture continues a portion of your salary for up to 180 days if you are disabled and can’t work. LTD insurance is also available
- You can use pretax dollars to pay for eligible health care and dependent day care expenses
Company HQ
City of London, London, UK
Leadership
Julie Sweet
(CEO (Not Founder))Previously CEO of North America for Accenture and Partner at Cravath, Swaine & Moore LLP.
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