Customer Success Specialist, Swtch
$50-60k
Plus a 15% variable component
EV charging solutions for large properties
Be an early applicant
EV charging solutions for large properties
101-200 employees
Be an early applicant
$50-60k
Plus a 15% variable component
101-200 employees
Company mission
To improve EV charging accessibility in urban multi-tenant settings and ensure effective integration of EVs in our clean energy future.
Role
Who you are
- Energy, enthusiasm, positivity
- 1-2 years of experience in a Customer Success or customer facing role
- Strong communication skills and the ability to assess and respond appropriately to any scenario across formats (email, phone, meeting)
- Desire to proactively help customers and internal teams achieve outcomes
- Strong interpersonal and organization skills
- Excellent self-guided problem-solving skills to address the root cause of problems
- Adept at assessing the importance of tasks to prioritize effectively
- Committed to consistently achieving results and demonstrating a high level of performance
- Ability to learn and adapt new technologies and explain software features to any audience
- Collaborate well with others to deliver results and meaningfully contribute to the team
- Comfort navigating ambiguity and adapting quickly to change
- Customer relationship experience, preferably in the technology and software industry. EV industry experience not required but an asset
- Experience with Salesforce and CRM software a plus
- Bilingual in English and French preferred but not required
- Passion for EV space, decarbonizing transportation, cleantech, sustainability
What the job involves
- This is a 14 month contract opportunity in Canada to service Western time zones (CST, MST, PST) with a preference for bilingual English/French speakers
- SWTCH is seeking a Customer Success Specialist to support our growing customer base. The ideal candidate will ensure customer success and value-based outcomes through a grouped approach by providing tools and resources to consistently achieve customer EV charging goals.
- To thrive in this role, you have experience working with customers in a variety of industries, enjoy communicating in ways that build relationships, excel at problem solving, and have an interest in learning software applications in the EV industry. The SWTCH team is lean, motivated, and driven by our mission to realize a clean energy future
- Lead day to day communication and value demonstration for accounts within a grouped book of business
- Administrative tasks as assigned including ensuring accuracy of information across systems and contributing to data hygiene and improvement projects
- Develop and maintain positive relationships to drive business outcomes encouraging retention and advocacy at scale
- Implement strategies for customers to successfully realize value to retain recurring revenue
- Demonstrate expert level competency of software products and the connection between software and hardware at SWTCH and in the EV space
- Consistently qualify valuable expansion opportunities with customers
- Appropriately set expectations and advocate for product features and improvements as a customer champion
- Collaborate with internal teams and Customer Success teammates to meet and exceed revenue targets
- Troubleshoot and resolve issues in a timely manner, working closely with cross-functional teams as needed
- Ensure customer details and data are captured and updated correctly across systems
Our take
The costs of future-proofing buildings in preparation for clean energy can often mount up to unsavory heights, acting as a deterrent for commercial and multi-family building owners who are considering upgrading their buildings to meet net-zero targets. SWTCH Energy is building a solution to make these upgrades more cost and energy-efficient.
Though there is a wealth of companies operating within the EV and electrical charging hardware market, SWTCH stands out thanks to its use of existing electrical infrastructure to upgrade buildings and charging ports. Working with both building managers and EV drivers, the company’s SWTCH Control intelligent load management system is a monitor for multi-residential buildings that controls the energy capacity of a building, making sure that any charging needs never exceed the limit.
SWTCH’s work with building managers to improve infrastructure has bagged the company plenty of clients across North America. In 2023, it partnered with software companies Sitetracker and AutoGrid to deploy its technology on the continent. 2024's funding round is being used to develop its ML and AI capabilities and scale its charger deployments across North America.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2024
$27.2m
SERIES B
Apr 2022
$10m
SERIES A
Total funding: $40.9m
Company benefits
- Health benefits starting day 1
- 4 weeks vacation
- Learning & development opportunities
- Remote, hybrid, or in-office working options
- Opportunity to make a significant impact on the culture and values of the company
Company HQ
The Queensway, Toronto, ON
Articles
Leadership
Carter Li
(CEO)Previously Management Consultant at Deloittes. and Environmental Biologist at the Smithsonian Institution.
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