Head of Product, Toast

• 10+ years of product leadership experience in growth, PLG, onboarding, or lifecycle domains
• Proven track record of driving measurable revenue impact through experimentation and product innovation
• Strong analytical fluency: expert in funnels, experimentation design, and data-driven decision making
• Experience building AI-powered or automation-heavy product systems
• Demonstrated ability to operate as both strategic executive and hands-on builder
• Demonstrated ability to lead cross-functional initiatives without direct authority, influencing executives and functional and technical leaders to drive alignment
• A customer-centric mindset with deep empathy for operators who depend on tools to run their businesses

Desirable

• As Head of Product for GTM Experiences you will lead the transformation of onboarding, support, and product-led growth into intelligent, AI-native systems that drive activation, expansion, retention, and measurable revenue impact
• This role blends executive leadership with deep product craftsmanship. You’ll scale high-performing teams while personally diving into data, experimentation, and design. You’ll thrive in this role if you’re a builder who leads from the front
• Redesign onboarding, support, and how we think about growth in the context of AI
• Own activation, expansion, retention, and support efficiency goals
• Build rigorous experimentation frameworks and accelerate iteration velocity
• Use AI to reimagine customer journeys and drive adoption and growth
• Lead and scale high performing teams
• Partner deeply with Engineering, Design, Data Science, Sales, Marketing, Customer Success, and Customer Support