Senior Customer Success Manager, James Edition
More information about location
Luxury marketplace
Be an early applicant
Luxury marketplace
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To connect high-net-worth buyers with premium sellers worldwide.
Role
Who you are
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within a tech-driven or service-oriented environment
- Fluency in English is required; proficiency in Spanish, French, Italian, or Portuguese is strongly preferred
- Demonstrated ability to manage customer accounts autonomously with a high level of accountability and structure
- Strong written and verbal communication skills, with a professional and empathetic approach to client interaction
- Analytical mindset with experience using data to guide decisions and identify opportunities
- Comfort working with CRM tools and customer success platforms (e.g., HubSpot, Intercom, Notion)
What the job involves
- We are looking for a skilled and experienced Senior Customer Success Manager to join our remote team
- This role plays a key part in maintaining the high standards of service expected by our global clientele
- It focuses on managing strategic customer relationships, ensuring an exceptional onboarding experience, supporting clients through their lifecycle, and improving overall customer satisfaction and retention
- The ideal candidate is structured, autonomous, and committed to delivering high-quality service, with strong communication skills and a proactive, solution-driven mindset
- Experience managing customer success in a digital, SaaS or service-based environment is essential
- A strong plus would be hands-on experience or interest in implementing tools and solutions such as automation workflows or AI-driven systems that enhance customer relationships and scale engagement
- Serve as the main point of contact for a portfolio of global customers, guiding them through onboarding and supporting them throughout their lifecycle
- Build trust-based relationships by maintaining consistent, proactive communication and delivering value at every interaction
- Monitor account health and proactively address risks or areas of friction
- Support renewals and contribute to client retention goals through high service standards and insight-driven follow-up
- Develop a comprehensive understanding of our platform, tools, and customer workflows
- Ensure customers are making the most of the platform by providing tailored guidance, best practices, and support
- Collaborate with Sales, Support, and Product teams to ensure seamless end-to-end client experiences
- Provide structured customer feedback to internal teams to support product development and process improvement
Our take
Since its founding in 2008, James Edition has set out to connect high-net-worth buyers with sellers.
The marketplace boasts an unparalleled reputation for its collection of more than 200,000 listings across ten categories that ranges from homes and jewellery to cars and private islands.
The website now generates over 10M page views every month and has recently seen impressive growth within its real estate division. The company is well placed to continue in this direction as the luxury real estate market continues to surge.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote work - We find that hours spent in an office usually has low correlation to results delivered. We allow everyone to find that place that fits best right now for achieving the best work possible
- Unlimited Vacation - As long as results are delivered, we don't count the days you want to spend to re-charge your batteries or pursue a passion outside of work
- Startup culture - We are goal-oriented, we spend time to solve customer problems, not in meetings. We offer a flat hierarchy, minimum bureaucracy, high responsibility and a data-driven culture
Company HQ
Bedrijventerrein Sloterdijk, Amsterdam, Netherlands
Leadership
Previously acted as Head of General Classifieds and eCommerce for AVITO.ru and as Head of Analysis, Reporting and Control for Tele2 Kazakhstan.
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