Customer Success Manager, Beam
Magic Notes
£40-55k
On target bonus of 10-15% of your salary dependent on performance + EMI-qualifying share options
More information about location
2-5 days a week in office
Reinventing welfare services with tech & AI
Open for applications
Reinventing welfare services with tech & AI
101-200 employees
Open for applications
£40-55k
On target bonus of 10-15% of your salary dependent on performance + EMI-qualifying share options
More information about location
2-5 days a week in office
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams
- A strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease
- Results-driven - you thrive working towards ambitious individual KPIs
- A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product
- Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation
- Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product
- A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations
- A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers
- Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help
What the job involves
- Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts
- From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beams software products as we scale
- This is a broad and hands-on role
- You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product
- Alongside this, you’ll build a network of champions at every level to inform and grow the partnership
- When you’re not out and about, you’ll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement
- When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract
- This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK
- Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers
- Driving adoption - through both organised training and proactive engagement with front line teams and managers
- Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
- Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation
- Acting as the voice of the customer - sharing feedback which drives our product roadmap
- Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works
Application process
- We usually respond within a week
- 30 minute video call with a member of our team
- Timed practical remote test
- Presentation with our Customer Success team
- 3 final culture and value meetings
- We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
- We have a 6-month wait period before you can re-apply to Beam
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was recently named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
65% female employees
61% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- ⚡️ We make an impact - we change lives and fix social problems by setting and achieving ambitious targets
- 🗯 We're open & transparent - we communicate openly and transparently with each other and the world
- 🌱 We get better together - we support each other to improve and actively work on personal growth - with no ego
- 🔦 We're beams of energy and focus - we bring energy and strive for laser focus in our work
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse is a rising star in ops, focused on Beam Lettings: a pioneering service supporting homeless people into stable homes. Outside of Beam, Bluinse is a bit of a dance star with over 100k subs.
Ryan (no relation to Bluinse :) ) is another rising star in ops, supporting homeless people into stable jobs. Ryan loves footie and guitar. He also organises 'Active Wellbeaming' - our paid for team PT.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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