Principal Software Engineer, PagerDuty
Ops Cloud Applications
$192-319k
More information about location
AI-first operations management
Job no longer available
AI-first operations management
1001+ employees
Job no longer available
$192-319k
More information about location
1001+ employees
Company mission
To revolutionize operations and build customer trust by anticipating the unexpected in an unpredictable world.
Role
Who you are
- You bring a strong foundation on building enterprise SaaS products, excellent communication and leadership skills, cross functional collaboration and the ability to see the big picture
- 10+ years as an engineer designing, developing, and managing customer-facing SaaS applications and distributed systems
- Strong experience in designing, building, and maintaining large systems with scalability, availability, and performance requirements
- Expertise in some/all of the following: Elixir, JVM, Ruby on Rails, Kafka, React
- Public cloud engineering on AWS (preferred), Azure, or GCP platforms
Desirable
- Innovation Mindset: A passion for pioneering new technologies and continuous improvement, coupled with the flexibility to evolve strategies in a fast-paced, dynamic environment
- Problem Solving: A proven track record of architecting and deploying complex solutions that are both robust and scalable. Ability to evaluate, anticipate, and mitigate potential risks in high-availability systems
- You are a leader: You influence without authority, and get things done
- You collaborate well with others, and have excellent communication skills
- You bring deep domain and technical expertise
- You have a passion for developing elegant and well-designed frameworks
- You can prioritize and execute multiple tasks in a highly dynamic environment with a results-oriented mindset
What the job involves
- PagerDuty is seeking a Principal Software Engineer to join our Incident Management team
- As a Principal Software Engineer on our Operations Cloud Applications team, you’ll be part of a fast-moving, high-performing, and innovative team, tackling some of the most challenging problems in the company
- You'll be a technical leader that shapes the future of PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations) and across Product and Technology
- As an SME, you will be consulted with and leaned on to make critical technical decisions
- You will bring a long term point of view to the organization, working closely with the Product and Engineering leaders, create Long Range Plans for technical strategy that aligns with the company’s 3+ year goals
- In this strategic role, you will drive innovation, mentor engineering teams across multiple domains, and architect robust, scalable systems that empower our customers to manage complex operational landscapes
- You will be expected to work collaboratively with product leaders, engineering peers, customer success experts, and external partners
- Think long term and create an evolving 3-year vision for PagerDuty’s Operations Cloud Applications (AIOps, Incident Management, Customer Service Ops, Status Pages and Integrations)
- Lead and drive technical decisions across multiple initiatives. In other words, provide direction to the question “what should we build next, why, and how”
- Be a coach and mentor to Staff or other senior engineers and build a strong bench
- With 30,000+ global customers, 1M end users and growing, you’ll be solving really interesting technical challenges to scale our business to keep up with demand
Our take
PagerDuty helps businesses monitor their tech stacks, manage incidents and alert engineers when things go wrong. Serving enterprises such as GE, Capital One, IBM and Spotify, the company has become a key player in the space.
While it’s best known for its alerting capabilities, PagerDuty has expanded well beyond that over the years. For example, the company released AIOps services that aim to help businesses reduce the amount of noisy and unnecessary alerts. All-in-all, PagerDuty has become an essential product for DevOps teams, which has greatly contributed to its success.
The company has been recognized as playing a key role in driving innovation and building solutions for the sector. Off the back of post-IPO funding, it has continued to release new features and update its core products towards providing cutting-edge services into the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2018
$90m
SERIES D
Apr 2017
$43.8m
SERIES C
Total funding: $173.8m
Company benefits
- 20 hours per year of paid volunteer time
- Health insurance
- Wellness Days and mid-year Wellness Week: extra time off for whole company to unplug and recharge at the same time
- Generous paid parental leave and return to work policy to help with transition back
- Generous paid time off
- Hands-on career and leadership development programs
- Flexible workplace/WFH
Company HQ
SoMa, San Francisco, CA
Leadership
Alex Solomon
(Co-founder, CTO & GM (Platform))Previously an Engineer at Amazon. Was also CEO at PagerDuty for 10 years
Jennifer Tejada
(CEO & Chairperson)CEO since 2016. Also serves on prestigious boards like The Estée Lauder Companies.
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