Customer Success Manager, Amadeus
+ Company annual bonus; + Equity
Travel analytics software
Be an early applicant
Travel analytics software
1001+ employees
Be an early applicant
+ Company annual bonus; + Equity
1001+ employees
Company mission
To power better journeys through travel technology.
Role
Who you are
- Bachelor’s degree in a related business field or equivalent work experience
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company
- Prior experience managing and optimizing a portfolio of customers
- Demonstrated experience managing a portfolio of accounts and achieving financial goals
- Good knowledge and understanding of Amadeus products and the hotel industry
- Computing: Proficiency with MS PowerPoint, Word, Excel, and Outlook. Knowledge of Salesforce.com preferred
- Language: Proficiency in English
- Specific Knowledge: Revenue Management skills are a plus
- Ability to complete multiple tasks concurrently and deliver results under pressure
- Detail-oriented with a bias toward action (project management experience preferred)
- Experience achieving client objectives and company financial objectives through understanding client needs and influencing internal product and operations teams
- Excellent analytical, problem-solving, and troubleshooting skills – able to define problems, collect data, establish facts, and draw conclusions
- Strong business and people skills, including planning, presentation, sales, and business acumen
- Effective communication skills; able to interface with all levels and departments on a formal, informal, written, and verbal basis
- Self-motivated, goal-oriented, and able to work in a team environment
What the job involves
- Serve as the primary point-of-contact for customers
- Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns
- Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients
- Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry
- Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs
- Provide customers with proactive information on optimizing the use of Amadeus products
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become the primary point of contact for optimization and usage of Amadeus products and services
- Gather customer usage data relevant for product development and enhancements
- Collect and share business process and marketing best practices
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities. Ensure clients see the value of Amadeus products for a seamless renewal contracting process
- Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products
- Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers; drive effective strategies to achieve organic growth and expand business by creating value propositions proactively
- Develop value-driven materials to share during client calls, considering booking patterns, customer profiles, competitive sets, and marketing channels
- Collaborate with Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned
Application process
- End Date: September 18, 2025
Our take
Legacy Spanish travel and tourism IT provider Amadeus has been working in the industry since 1987 when it was originally founded as a European global distribution system (GDS) for airlines. Now its software connects travellers to journeys via agents, search engines, tour operators, accommodation, and transport.
Having diversified in the mid-noughties to match the evolution in digital technology, Amadeus now powers business analytics and software solutions for 16 sides of the travel industry and with 6 business tools. It doesn’t spread itself thin either, with more than 15,000 employees across the world and growth still in motion.
Amadeus continues to solidify its position as a leader in the travel and hospitality tech sectors, evidenced by its strong financial performance in the second quarter of 2024. The company's significant revenue growth, strategic acquisitions, and partnerships underscore its commitment to innovation and expansion and it doesn't plan to slow down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
San Pascual, Madrid, Spain
Leadership
Luis Maroto
(CEO & President)Previously Deputy CEO and CFO at Amadeus before becoming the President and CEO in 2011. They also worked as a Corporate Support Functions Director at Grupo Bertelsmann.
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