Customer Success Manager, Appspace
Digital, B2B
Workspace management software
Open for applications
Workspace management software
201-500 employees
Open for applications
201-500 employees
Company mission
To help organizations connect their people, places, and spaces to create a workplace employees love.
Role
Who you are
- Ideal candidates will have at least 1-2 years professional work experience (post undergraduate) in a business development/account management/sales capacity with a particular emphasis on customer support, satisfaction, retention, and sales
- Computer software industry experience preferred (SaaS)
- Excellent communication and interpersonal skills; organized and able to multitask between multiple tasks/customer situations simultaneously
- Self-motivated, proactive with innovative ideas to inspire customer loyalty and adoption
- A collaborator who can quickly identify the correct internal resource and work closely with them to ensure customer’s needs are addressed quickly and completely
- Familiarity with Salesforce
- Technically inclined and able to quickly pick up and train customers on software changes
- Degree in Business, Computer Science/Information Technology or related discipline is preferred
What the job involves
- As a Digital Customer Success Manager, you will play a pivotal role in driving customer adoption, satisfaction, and retention
- You will work closely with high-growth, high-potential customers to ensure they maximize the value of our platform
- Your focus will be on accelerating customer timelines, mitigating risks, and fostering long-term partnerships
- Customer Onboarding: Guide new customers through an efficient onboarding process, ensuring they understand the core value of our solutions and have the tools to succeed
- Adoption and Advocacy: Drive adoption of our products and services through proactive outreach and support, encouraging customers to utilize key platform features
- Issue Resolution: Efficiently address customer inquiries and concerns, working with internal teams as needed to resolve issues
- Renewal Management: Manage the renewal process for assigned accounts, ensuring timely and successful contract renewals
- Customer Feedback: Gather and share customer feedback with internal teams to contribute to improvements to our products, services, and overall customer experience
Our take
Founded back in 2002, Appspace has grown into something of a leader in the workplace experience field. What essentially started as an internal content management and digital signage toolkit has since expanded into an end-to-end workplace management platform that caters for both physical and digital co-working and communication.
The calibre of customers that Appspace serves says a lot about its status – Google, Meta, LinkedIn, Coca-Cola and Pfizer all use the platform. It’s to the company’s credit that it’s stayed abreast of changing needs in the workplace, and added to its product offering at opportune moments, either by developing its solutions or via strategic acquisitions.
Now that a blend of on-site, hybrid, and remote working is the norm, there’s a need for a single platform that ensures good employee (and customer) experiences, rather than companies using a host of distributed apps. It’s a need that Appspace is fulfilling well, as it continues to invest in product innovation.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Generous PTO
- Flexible work schedules
- Remote work opportunities
- Paid company holidays
- Appspace Quiet Fridays (No non-essential internal meetings scheduled)
- A casual dress work environment
Company HQ
Farmers Branch, TX
Leadership
Tony DiBenedetto
(CEO & Chairman)They have served as the CEO of Appspace since 2020. Alongside this, they are the Founder of Think Big For Kids. Previously, they were an Executive Entrepreneur in Residence at Tampa Bay Wave and CEO at Concerto Cloud Services and Tribridge.
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