Senior Design Studio Director, ServiceNow

• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines
• Experience with relevant design tools such as Figma and Adobe Creative Cloud

Desirable

• We’re seeking a Brand and Product Design leader to lead creative and innovation design across ServiceNow’s entire product portfolio. This role is part of our Product Experience team that uses empathy, understanding, and user insights to create product experiences that our customers love. This design leader will lead the centralized (Product) Design Studio team, focused on brand design, visual design, and design innovation
• They’ll lead three distinct groups as the leader of the Experience Design Studio:
• Brand Design Studio: Drive our core creative expression, including color theory, iconography, illustration, motion, and typography, partnering closely with the design leaders in marketing, to bring the ServiceNow brand to life in our product experiences
• Visual Design Studio: Lead UI design, layout, theming (ServiceNow branded vs customer configurable, light vs dark mode, etc.), and the application of our creative strategy in close partnership with the design system and UX teams bringing system-wide creative thinking to every project
• Design Innovation Studio: Lead visioning of future product experiences, upleveling the quality of our demos on the most daring products and pushed the boundaries on the art of the possible
• Work collaboratively with our cross-functional Product and UX teams and executive leaders to deliver product experiences that will revolutionize workplace collaboration and productivity for the largest companies in the world
• Participate as an inspirational leader of our global Experience organization, shaping culture, building community, and providing insightful design critique on products outside of your immediate area of responsibility
• Directly lead and manage managers and individual contributors
• Work with your UX peers in each of our business units to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Communicate and rationalize design solutions and strategy to stakeholders
• Review and up-level your team's work through thoughtful and inspiring feedback
• Work closely with research, product management and engineering in UX ideation and innovation
• Collaborate with other leaders and stakeholders to influence material change through a heavily matrixed organization