Customer Success Manager, AppsFlyer
+ Stock options
Marketing analytics platform
Posted today
Marketing analytics platform
1001+ employees
Posted today
+ Stock options
1001+ employees
Company mission
To empower marketers with all they need to succeed, grow their businesses, and innovate.
Role
Who you are
- Advanced proficiency in written and spoken English
- Minimum 3 years of experience as a Customer Success Manager in SaaS
- Strong digital marketing experience; app marketing is a big plus
- Analytical mindset with a technical background
- Strategic thinking with strong business development instincts
- Ability to thrive in a fast-paced, dynamic environment
- Willingness to travel a few times a year for client visits or conferences
Desirable
- Introduced by an AppsFlyer team member
- Product management intuition
- Technical experience with SDKs, APIs, SQL, and Mobile Measurement Partners
- Additional language skills
What the job involves
- We’re looking for an Enterprise Customer Success Manager to help us shape the future of measurement
- In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact
- As an Enterprise CSM, you’ll serve as the trusted advisor to some of our most strategic customers across WEMENAT (UK, Turkey, Middle East). You’ll own the relationship end-to-end, helping clients navigate challenges, adopt our products, and grow their business through our platform
- Manage top-tier client accounts on all levels: technical, business, support, and product
- Drive product adoption and growth by providing strategic guidance and hands-on support
- Share relevant product updates and content with clients to support their evolving goals
- Identify upsell opportunities and support customer retention strategies
- Deliver client trainings, webinars, and promote new features
- Serve as the voice of the customer, relaying feedback to internal Product and R&D teams
- Partner with Sales and Marketing to drive regional expansion
Salary benchmarks
Our take
Hundreds of billions of dollars are pumped into marketing and advertising by companies around the world each year. Understandably, marketers want insight into which ad campaigns are driving results, this is known as attribution.
AppsFlyer has positioned itself as the industry leader in the attribution market and is significantly larger than competitors like Adjust, Branch, and Kochava. It offers mobile attribution software that tracks and analyzes the performance of marketing campaigns on mobile apps. Its platform evaluates $28 billion in ad spending every year.
Having done this for over a decade, AppsFlyer has amassed more than 12,000 customers including household brands such as Walmart, Nike, HBO, and NBC Universal. With 20 offices worldwide and a neverending carousel of partners, the company has a strong presence and strives to make a difference in the lives of the local community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2020
$210m
SERIES D
Jan 2017
$56m
SERIES C
Total funding: $293.1m
Company benefits
- Employee stock options - We believe you should own a part of what you’re creating. That’s why we offer every employee a stock option package
- Ongoing education - Bond with colleagues from around the globe. Immerse yourself in the products and innovations shaping the industry, and hone your skills and expertise through lecture series, global experience, and more
- Global Employee Exchange Program - Our GEEP Program invites employees to spend a month in one of our 18+ global offices
- AppsFlyer Cares - We take corporate social responsibility seriously. AppsFlyer Cares demonstrates our commitment to giving back to the community
- Health and wellness - Enjoy complimentary fitness classes, from yoga to TRX and more! We offer everything you need to nourish your mind, body, and soul.
- Health insurance - We offer every AppsFlyer employee a generous private health insurance package
- Vegan-friendly - We’re committed to environmental sustainability and support (and cater to) our employees who put it into action
- Balance - Flexibility is one of the key elements of success in the current world. We give our teams the freedom to choose the right balance for their lives
Company HQ
SoMa, San Francisco, CA
Leadership
Oren Kaniel
(CEO & Co-Founder)They worked as a Software Engineer for Intel and Avaya, and after 4 years at Veraz Networks he took an MBA at The Wharton School. They then co-founded AppsFlyer in April 2011, serving as CEO since.
Reshef Mann
(CTO & Co-Founder)Worked as a Software Engineer at Intel, SAP, Jajah and Xsights before co-founding AppsFlyer.
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