Community Operations Coordinator, Circle
$80-85k
+ Equity
Community platform for creators & brands
Job no longer available
Community platform for creators & brands
101-200 employees
Job no longer available
$80-85k
+ Equity
101-200 employees
Company mission
To help organizations bring together engaging discussions, members, live streams, chat, events, and memberships — all in one place, all under their own brand.
Role
Who you are
- This role is perfect for someone who loves bringing order to moving parts and shaping how members experience a community
- Strong alignment with our values (find our values on our career page if you haven’t read up on them yet)
- You are proficient in English (spoken, written, and reading) at a CEFR Level C2 / ILR Level 5
- 3+ years experience in a community management, customer marketing, or community operations role — ideally supporting a customer-facing or product-driven community
- Experience designing and executing programs or campaigns that educate, engage, and activate customers (e.g. product education, newsletters, challenges, live events)
- Excellent written communication skills — you know how to craft messages that are clear, timely, and on-brand
- Comfortable using data to evaluate comms performance, spot gaps, and inform improvements
- Strong organizational and project management skills — you’ve run multiple initiatives at once and know how to keep things moving and on track
- A sharp eye for detail and quality, with a love for improving systems and processes to make things run smoother
- Tech-savvy and quick to learn new tools — ideally with some familiarity with modern community platforms, segmentation tools, and content management systems
- Adaptability and ease navigating ambiguity
Desirable
- Experience working at a community-led business
- Familiarity with Circle’s product and community platform
What the job involves
- We have over 10,000 paying communities powered by Circle — and that number is growing fast, month over month
- Most of our customers rely on the Circle Community as their go-to hub for learning how to build successful communities: it’s where they explore what’s possible with the product, get support from peers, and access best practices that help them grow
- But as our community scales, so does the complexity. We’re running more programs, hosting more events, and reaching more members — but there’s currently no single person owning the systems and communication that tie it all together
- We’re looking for a Community Ops Coordinator to bring structure, clarity, and momentum to how our community runs
- You’ll be the engine that keeps our events, programs, and communications running smoothly — and the connective tissue that helps members feel informed, supported, and excited to engage
- You’ll sit at the intersection of operations and communication — connecting the dots between programs, thinking holistically about how we show up to members, and making the Circle Community feel more cohesive, intuitive, and high-impact every single day
- Streamline and coordinate how we communicate with members across events and programs to reduce noise, improve clarity, and drive better engagement
- Drive participation in our monthly challenges and other key programs through segmented, targeted outreach
- Ensure all member-facing touchpoints — from emails to DMs to automated messages — are cohesive, timely, and on-brand
- Write and send our weekly digest and monthly roundup, keeping members in the loop with key resources, upcoming events, and program highlights
- Own and maintain the systems behind our core programs — including events, monthly challenges, Circle Contributors in the community, and new course launches in the Circle Academy
- Schedule, coordinate, and announce all events hosted in the customer community — ensuring they are well-timed and in alignment with larger campaigns
- Provide support and troubleshoot issues related to community programs, systems, or member experience — acting as the go-to person for resolving problems and coordinating with internal teams when needed
- Partner with Community Managers to create and maintain a cohesive, welcoming member experience — from guiding new members and surfacing helpful resources, to live moderating events and ensuring they feel engaging, inclusive, and worth showing up for
- Keep the community thoughtfully organized by tagging posts, organizing content, managing our AI Agents, and ensuring top resources are easy to find and surface when members need them
- Support community moderation by managing the moderation queue, responding to member posts, and upholding our community guidelines
Our take
The influencer market is nearly twice the size it was globally back in 2019. With more creators flocking to the digital space to grow and engage with their followers, cracks in the existing platforms’ relationship to their content creators are showing. Circle is one of a number of content creator platforms rising up to meet the demand for change.
Its community platform allows users to create and engage with their own groups, for a small subscription fee established by the creators. This direct ownership and community engagement is proving something of a silver bullet for companies looking to tempt creators off of incumbent giants like TikTok and Youtube. Companies like Substack, Patreon, and Pico have all seen remarkable success with this strategy, suggesting that Circle’s foray into establishing something similar for a creator hub is playing to an eager market.
The company's ultimate aim is to pull together all creator tools like newsletter publishing, merch sales, and podcasting under a single Circle umbrella. This is ambitious - but Circle is growing alongside the creator economy at an impressive pace. If it can maintain this growth, it will be poised well for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"I appreciate that Circle provides an annual budget for courses and education, allowing me to continuously learn and develop my skills. Additionally,..."
Funding (last 2 of 3 rounds)
Dec 2021
$24.7m
SERIES A
Feb 2021
$4m
SEED
Total funding: $30.2m
Company benefits
- Medical coverage & reimbursements: Depending on your location, you will either be offered a full medical plan for you & your family, or offered generous monthly reimbursements to help with medical costs
- Equity package: We offer an equity package to every person that works at Circle
- Paid time off: We offer 35-days of PTO per year based on your hire date. Up to 50% can carry over to the next year
- Work from home, or anywhere: All of our employees are 100% remote!
- Learning & development stipend: Take advantage of up to $500 USD per year to help you level up your professional skills
- Home office stipend: New joiners receive $2,150 USD on their first paycheck to help outfit their home office, with a refresh every three years
- Company offsites: Twice a year, the Circle team gets together for a fully paid company retreat in incredible places around the world!
- Annual bonus: Roles that don't already receive variable income or commission are eligible to earn up to an extra 5% of their annual earnings as a yearly bonus based on overall company performance
- U.S.-benchmarked compensation, no matter where you are in the world
- Paid sabbatical: After 3 years of employment, team members earn a paid 1-month sabbatical to decompress and unwind
- Parental leave for parents expanding their family, or just starting one
- 401k with employer match: U.S. employees can partake in a 401k plan that has a 5% match, dollar-for-dollar 🇺🇸
Company values
- 🌱 Grow together — We give honest feedback to others with the best intentions, and listen to valuable feedback when it’s given. We strive to grow with our company and operate with a growth mindset. We own our mistakes and avoid finger-pointing when things don’t go our way.
- 💡 Trust and autonomy — Our team members have solid judgement, and seek to earn a high degree of trust from everyone they work with by showing them their best judgement. Once a team member has earned trust, they can operate with a sense of autonomy and can do their best work without too much supervision. Our leaders seek to instill a sense of autonomy in their team members.
- 🏃🏽♀️ Bias for action — We jump to action with passion and positivity. When faced with challenges or opportunities, we're able to move fast and get things done. We value achieving tangible outcomes above simply valuing the inputs to those outcomes (i.e. planning, surveys, process, etc.).
- 💻 Product first — Everyone at Circle cares deeply about our product, and strives to do their best to make it better regardless of their role. We're open to sharing or receiving constructive feedback about our product at all times.
- 💭 Long-term thinking — We're here for Circle’s future and value its long-term mission. We pause and reflect on the fundamentals. We constantly seek to make trade-offs which benefit Circle’s mission over the course of the next decade — not just the immediate month or quarter ahead.
Company HQ
Midtown Manhattan, New York, NY
Articles
Leadership
Sid Yadav
(Co-Founder & CEO)Previously founded Rev2.org, and wrote for VentureBeat, before moving on to work on design and front-end engineering both freelance and with Wizpert. Prior to Circle, worked in various senior product roles at Teachable.
Andrew Guttormsen
(Co-Founder & Head of Revenue Operations)Previously an equities trader and analyst with SMB Capital, who moved on to found visitor engagement games design company, Exploreous. Subsequently held various senior roles in growth and marketing at Teachable.
Rudy Santino
(Co-Founder & Head of Design)Has 20+ years experience as a designer, and spent time at Teachable + Gumroad working closely with dozens of top creators.
People progressing
Katelyn joined Circle in early 2023 as a Senior Customer Success Manager, and is now the Manager of Customer Success and Onboarding.
Donald accepted a part-time 3-month contract to help with a busy quarter at Circle. His outstanding performance led to a full-time offer to join Circle's People Operations team.
Diversity, Equity & Inclusion at Circle
Andrea Rojas (Head of People)
- As a fully-remote international company, diversity is baked into our DNA. Here’s how our CEO, Sid Yadav, frames our hiring mission: “let’s find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life.” To achieve this hiring mission, we offer competitive U.S.-benchmarked compensation no matter where someone’s located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
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