Customer Service Supervisor, Garner Health
$65-80k
Plus equity
Data-powered doctor search tool
Job no longer available
Data-powered doctor search tool
101-200 employees
Job no longer available
$65-80k
Plus equity
101-200 employees
Company mission
To transform the healthcare economy, delivering high quality and affordable care for all.
Role
Who you are
- Minimum of 4 years relevant experience with increasing levels of responsibility
- Experience managing a team and driving excellent results
- A passion for helping people solve their problems, with an ability to think creatively and empathetically while staying calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
What the job involves
- Delivering exceptional service to our members on the most complex tickets via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Overseeing the quality and efficiency of the Concierge Associates and ensuring all key performance metrics are being met
- Answering detailed process questions by team members and ensuring all issues are resolved in a timely manner
- Coaching team on best practices and identifying areas of improvement in current processes
- Relaying member feedback to product and operations teams to improve Garner’s solution
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
- Be a subject matter expert in member-facing issues related to claims processing
- Work closely with claims processing team and stay up date to policy changes
Our take
An overworked US healthcare system has resulted in long waits and expensive prices. Due to rising costs, the health insurance industry often leads to patients not accessing the care that they need. Garner Health creates digital services that allow patients to find a medical expert that fits their specific needs, whatever their insurance circumstances are.
The startup provides an app that analyses local health-insurance claims history through AI. This data is used to recommend local medical professionals that will work with a patient's circumstances whilst providing direct communication channels for liaising. This helps patients to identify the highest-quality doctors and helps doctors improve how they practice medicine.
Despite other companies providing similar bespoke healthcare services, Garner Health shows a cutting edge by partnering with patient employers. This provides the financial incentive that employers must cover all or a portion of medical expenses, making healthcare financially accessible for all involved. The company has good funding at its back, and in 2022 partnered with Marathon Health towards reducing the inefficiencies of specialty referrals.
Steph
Company Specialist at Welcome to the Jungle
Insights
142% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$45m
SERIES B
Feb 2021
$12.5m
SERIES A
Total funding: $61.3m
Company HQ
Flatiron District, New York, NY
Leadership
Nick Reber
(CEO)They studied Mathematics at Brown before joining Bridgewater Associates as a Senior Investment Associate in 2006. Left Bridgewater in 2016 to join Oscar Health's Leadership Team. Founded Garner in 2018.
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