Solutions Architect, Sona
£70-85k
+ Equity
More information about location
2+ days a week in office
People Operating System for Frontline Teams
Be an early applicant
People Operating System for Frontline Teams
101-200 employees
Be an early applicant
£70-85k
+ Equity
More information about location
2+ days a week in office
101-200 employees
Company mission
Solve the unique challenges of frontline work with technology that empowers every employee.
Role
Who you are
- This role will require you to deeply understand workforce management solutions and best-practices, be able to articulate opportunities and, where appropriate, recommend business process change
- Strong experience in Workforce Management solutions and an understanding of how they are used to drive business efficiency
- Ability to quickly interpret and validate customer requirements, combining experience and best practices to design and configure suitable technical solutions
- Experience using industry-standard project methods, tools, and techniques
- Presentation, solution demonstration, training and meeting facilitation skills
What the job involves
- In this role you will sit at the intersection between sales, implementation and product to ensure that we develop, sell and implement the best possible product for our customers
- You will be providing technical and product consultation and advocacy throughout the customer journey, accountable for a highly solution-oriented sales and implementation process
- You will enable Sona to have a keen understanding of the customers’ business and what drives success for them, ensuring we deliver a solution and associated services to expedite time to value and maximise ROI
- This will mean developing a deep understanding of our platform, the options available and how to transform it based on customer requirements, whilst identifying when to push back and advocate for change
- As a core customer product expert, you’ll also work closely with the product team; collecting feedback, insights and industry expertise enabling us to continue to build a best in class product that customers love to use
- Consult with customers throughout their implementation process, using in-depth workforce management knowledge to configure Sona products to meet customer needs
- Define, document, and deliver product configurations, ensuring clarity and alignments on scope and SOWs for all parties
- Collaborate with Project Managers to deliver timely, on-budget implementations, offering product expertise during each phase to internal and external teams
- Champion customer-led UAT and conduct product training for customers
- Share expertise to optimize client partnerships and product adoption
- Maintain up-to-date documentation as the product evolves and stay current on industry trends
Salary benchmarks
Our take
80% of people don’t work at desks, but the technology for deskless workers only attracts 1% of all enterprise software investment. Consequently, little software has been designed to benefit the frontline. Sona is a workforce technology startup setting out to help solve this issue, building an all-in-one platform specially designed to empower frontline workers and help their employers retain staff and operate more efficiently.
By using its app, users can view and claim shifts, communicate with their colleagues, and book holidays. Moreover, Sona has additional modules for HR, Payroll, and Engagement, so customers can manage all of their people operations in one place, or integrate with their existing tools.
Sona is an early-stage startup, yet already counts big names across Social Care, Hospitality, and the Charities sector who have combined to book millions of shifts on the Sona platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Sona strikes a good balance between giving me the trust and autonomy to do my best work, while being on hand to support and unblock me where..."
Funding (last 2 of 3 rounds)
May 2024
$27.5m
SERIES A
Mar 2022
$7m
SEED
Total funding: $36.7m
Company benefits
- Share options
- Remote first and flexible working
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Pension contributions matched up to 5%
- Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
- Co-working space stipend (if you don't live in London)
- Quarterly all expenses paid team retreats
- The latest Macbook and equipment for your home office
- Professional development budget
- Unlimited free books
- Comprehensive health insurance via Bupa
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Ben Dixon
(Co-Founder & CTO)Previously Associate - Consulting at PWC and Software Engineer at Thorlabs. Also, Co-Founder & CTO at Catapult Ventures Limited for 6 years.
Oli Johnson
(Co-founder)Previously Associate at NEO Capital and Investment Manager at Baugur Group. Co-Founder at Catapult for 6 years.
Steffen Wulff Petersen
(Co-founder)Previously Investment Banker at Goldman Sachs for 2 years. Since then has been Co-Founder & Managing Director at Lazada Group and Co-Founder at Catapult.
Diversity, Equity & Inclusion at Sona
- Fully remote work and total control over your schedule means you can excel at Sona no matter where, when, or how you like to work. We also offer extended parental leave to everyone.
- We're partnered with the Women in Tech Forum, a membership platform dedicated to supporting and accelerating the careers of women. Optional memberships are available to all women and allies at Sona to access their wide range of events, masterclasses, articles, and more.
- Salary transparency across all of our job postings means your offer is based on your experience and interview performance, not your previous salary or your negotiating skills.
- We use structured interview processes and assessment criteria to remove as much bias from our process as possible
- We do all of our collaborative work in public channels, which means everyone gets a say and the recognition they deserve, and nobody's out of the loop.
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