Technical Account Engineer, Sumo Logic
Technical Account Manager, Technical Customer Success Manager
$139-163k
More information about location
Continuous intelligence platform for DevSecOps
Be an early applicant
Continuous intelligence platform for DevSecOps
501-1000 employees
Be an early applicant
$139-163k
More information about location
501-1000 employees
Company mission
TO enable organizations to transform massive amounts of data into actionable insights to prevent and remediate modern security and cloud operations challenges.
Role
Who you are
- Advanced Technical Expertise: Hands-on keyboard experience and consultative skills
- Risk Mitigation and Planning: Ability to identify financial and adoption risks within an account and pull the team together to create a thorough plan to turn risky situations into an advocacy scenario
- Data Analysis: Ability to look at data and infer usage patterns
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions
- Customer-Centric Approach: Passionate about customer satisfaction and problem-solving
- Relationship Management: Demonstrated ability in managing relationships across various levels, from technical practitioners to executives
- Communication Excellence: Professional and clear communication skills, adept in both executive meetings and technical workshops
- Ambiguity Navigation: Ability to work with uncertainty and proactively seek necessary support
- Account Management Prowess: Demonstrable skills in managing multiple Accounts with a keen eye for detail
- Familiar with Cyber Security frameworks and their applications in the secure DevOps Lifecycle
- Curiosity to learn about the customer base and curiosity to continue learning
- Security Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Crowdstrike, qRadar, Exabeam.)
- Cloud Services Knowledge: Hands-on experience with AWS, GCP, Azure, or other cloud services
- Query Language Proficiency: SQL or similar query language skills
- Security and Operations Background: Experience in monitoring and alerting in security, operations, or SecDevOps settings
- OSS skills in Otel and API scripting are a plus
- Sumo Logic experience is a big plus but not required
What the job involves
- We are seeking a highly skilled Technical Account Engineer. As a trusted customer advisor, Technical Account Engineers (TAE) not only help our customers understand best practices to maximize Sumo Logic's value, drive customer ROI and also delve deep into the technical nuances of our platform
- You'll be hands-on, assisting customers in navigating the complexities of Sumo Logic and leading strategic growth through robust relationships with users and executives in partnership with the Sumo Logic account team
- Your expertise in advanced training, complex problem-solving, and enabling technology adoption will be crucial. We support customers across various verticals with specialized needs in information security, DevSecOps, and observability and monitoring
- This role offers the excitement of joining Sumo's team, which is renowned for tackling our customers' most intricate security and operational challenges. As a TAE, you'll have visibility up to the CEO level and engage with our executive team on strategic initiatives
- Flexible, but generally once or twice a quarter (10-20%)
- Customer Visits
- Corporate Visits for Training, mandatory meetings, etc
- Strategic Adoption Drive: Facilitate training on advanced features and practices, aligning with the customer's specific usage of Sumo Logic
- Customized Success Planning: Work closely with the account team to understand customers’ unique requirements and challenges, ensuring alignment with their expected business outcomes through a hands-on, consultative approach to build their adoption plan, then help them to achieve it and track progress. You’ll keep an eye out for additional opportunities and work to expand the plan as they progress to maximize the value they get from SUMO Logic
- Growth Strategy Development: Collaborate with the account team to formulate and implement strategies that balance customer needs with Sumo Logic’s business growth
- Proactive Monitoring and Support: Vigilantly monitor customer KPIs, proactively address deployment issues, and drive product roadmap suggestions from customer feedback
- Executive Engagement: Participate in Quarterly Business Reviews and monthly health check calls, maintaining a proactive, strategic presence in the account team
- Monitor and report on the overall well-being of customers, tracking essential health and usage indicators to reduce or eliminate churn risk
Our take
Sumo Logic is a secure, cloud-native, machine data analytics service, delivering real-time, continuous intelligence from structured, semi-structured, and unstructured data across the entire application lifecycle and stack. And more than 2,000 customers around the globe rely on Sumo Logic, including Samsung, AirBnb, Grammarly, and Toyota.
Customers gain a multi-tenant, service-model advantage to accelerate their shift to continuous innovation, increasing competitive advantage, business value and growth.
After its IPO in 2020, February 2023 saw Sumo Logic agree to a $1.7 billion valued acquisition deal from Francisco Partners. This marked the beginning of an exciting new chapter for Sumo Logic, its parent company has a track record for acquiring successful tech and software businesses such as MyHeritage and Renaissance Learning. Exemplifying its potential in its new Francisco Partners era, Sumo Logic was named a "Challenger" company in the 2024 Gartner Magic Quadrant for Security Information and Event Management.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
May 2019
$110m
SERIES G
Jun 2017
$79.4m
SERIES F
Total funding: $349.4m
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