Customer Success Engineer, Britive
$65-110k
+ Equity
Identity and access management solutions
Be an early applicant
Identity and access management solutions
21-100 employees
Be an early applicant
$65-110k
+ Equity
21-100 employees
Company mission
To eliminate security risks so our customers can fully capitalize on the speed, collaboration, and opportunities of a cloud-driven world.
Role
Who you are
- Experience in Technical Support Specialist and/or Services Engineering role
- Experience with Cybersecurity industry, IAM/PAM domain, and tools
- Bachelor’s degree in computer science or information technology
- Proficient in technical triaging and troubleshooting methods
- Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com and JIRA/Confluence
- Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure
- Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform and Python
- Passionate about working in a fast-paced startup culture
- Ability to multi-task and manage competing priorities
- Strong client-facing and communication skills
- Resourceful, self-learner and problem solver
What the job involves
- Senior Customer Success Engineers function as cloud security product experts who identify customer requirements, match them with specific product features, help customers implement key features and document/report configuration as well as product defects
- You are responsible for responding to customer queries as subject matter experts in a timely manner and accurately via customer portal, and other channels available to our customers (phone, email, Teams.) You are passionate about cloud technology, have an aptitude for troubleshooting technical issues under defined time constraints and thrive at delivering great customer experiences
- You're looking for a chance to showcase your skills in a fast-paced startup culture and have an appetite for growth
- We are looking for a Customer Success Engineer to partner with our customers on technical implementations and ongoing assistance with reported issues and requested feature enhancements
- Responsibilities include timely resolution of customer queries, advise and guide customers with product features and functionalities
- To be successful in this role, you should be an ardent listener to understand customer’s requirements, an excellent communicator to educate customers on product features and build a trust relationship
- You should be familiar with customer helpdesk solutions and have a background in computer science and information security
- Advise customers with prescribed best practices and guide them on successful and timely deployments
- On Call Support for Britive customers including answering technical questions, triaging, and troubleshooting reported issues within defined contractual SLAs
- Ability to replicate reported issues and identify corrective action, a configuration fix, a product fix, or a feature enhancement
- An active contributor to Britive’s internal and customer facing knowledge base, How to Videos and Product best practices guides
- Monitor and address customer feedback and queries in social platforms
- Generate awareness about new product features with customer communities
- Gather customer feedback and act as a link between Customers Success, Sales, Engineering and Marketing teams
- Help enable new team members with proprietary product and complimentary technologies
Our take
It's an exciting time for cloud security, due to constant advancements that are allowing cloud-forward organizations to have access to more tools which help them protect sensitive data and mission-critical environments. However, there are still gaps between the needs of enterprise-building digital services in the cloud and the limitations of traditional security solutions.
With this in mind, Britive was born. A cloud-native platform designed to address the challenges of managing access to cloud resources across multiple accounts, services, and users.
Britive has seen steady growth since its inception in 2018 and is now trusted by a number of industry leaders, including Forbes, Gap, Toyota, and Lululemon. The company is currently experiencing strong momentum and has significant funding that will allow it to support the rapid growth of customers it is experiencing.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Mar 2023
$20.5m
SERIES B
May 2021
$10m
SERIES A
Total funding: $35.9m
Company benefits
- Work from anywhere! Britive is a fully remote company
- Medical, dental, and vision insurance
- Paid parental leave benefits
- Flexible PTO
- Career development paths and opporutnities
- Home office and connectivity stipends
- Team socials
Company values
- Customer Obsession: Customers are at the center of everything we do. We make every decision and measure every outcome based on how well it serves our customers and the value it brings to them
- Ownership: We empower our team to think critically and contribute to the development of Britive. Every team member has the power to make our company better
- Transparency: We recognize that honesty and openness breeds trust, which is the foundation of great teamwork. This extends to customers and anyone who interacts with us on any level
- Learn & Be Curious: Our teammates are smart, and smart people know you can always get better. You don’t hear a lot of “I can’t,” or “I don’t know how” at Britive. We are life-long learners and we figure things out
- Diversity & Inclusion: Come as you are. We like it that way. We celebrate all forms of diversity and our commitment to inclusion drives us forward each day. We move as one team, no matter what your story is, showing empathy and respect along the way
- Focus On Impact: We’re passionate, we’re hungry, and we love finding solutions to tough problems and new challenges. We work against all odds and simply get stuff done. Best of all, we have fun while doing it
Company HQ
Downtown, Glendale, CA
Articles
Leadership
Artyom Poghosyan
(Co-Founder & CEO)Entrepreneur with over 20 years of experience. Previously co-founded the leading identity and access management consulting company, Advancive.
Sameer Hiremath
(Co-Founder & VP of Products)Over 20 years of experience in the identity and access management industry. Previously worked as a Director at Advancive and as a Vice President at Optiv.
Share this job
View 5 more jobs at Britive