Solution Architect, Unily
NAM
Employee experience platform
Job no longer available
Employee experience platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To create meaningful digital experiences for employees that unite enterprises, powering better work for everyone.
Role
Who you are
- 3+ years in a technical consulting role or similar experience
- Experience leading small teams of technical resources
- Strong knowledge of cloud-based infrastructure such as Azure
- Strong understanding of authentication methods such as OAuth and SAML
- Experience in working with integrating third-party services
- First-class communication and presentation skills, both oral and written
- Experience writing technical documentation and solution diagrams
- Experience with tools such as Postman is advantageous
- ITIL v4 foundation
- Excellent communicator, confident, clear, and able to concisely make a point, and enjoys planning and documentation
- Ability to lead pre-sales calls to clearly explain technical solutions to customers technical and non-technical stakeholders
- Confident, yet calm. Able to inspire the team around you and your customers
- Ambitious high achiever. Strives to achieve the highest possible goals from a personal and professional perspective
What the job involves
- Be able to understand and communicate the key technical requirements from a customer
- Lead a small team of solution architects and handle escalations
- Identify and inform the correct stakeholders both internally and externally for proposed technical solutions
- Clearly document the agreed solution with the customer in a way that captures all the relevant information in a technical statement of work
- Be a dedicated technical point of contact for your customers from pre-sales through to delivery
- Take ownership of technical requirements when a CSM identifies a new requirement or change to an existing requirement for a live customer
- Ability to accurately estimate the effort involved in delivering a solution
- Take a holistic approach when defining configurations to ensure solutions are future proof and best practice is followed
- Ensure an exemplary level of customer service is provided to all customers including internal
- Working with specific internal business units to understand the service landscape and provide feedback into that
Our take
Unily, formerly known as Brightstarr rebranded in 2015 as an organisational productivity tool that enhances a company’s efficiency and employee engagement. Unily offers onboarding and community chat features whilst also hosting in-person events named Unite. A Microsft Gold Partner, the company has clients under its belt that include Shell, Estee Lauder, Best Buy, and many more, the diversity of its clients exemplifies the range and flexibility that its platform has.
In 2019 Unily received a cash injection worth $68 million dollars from Silversmith Capital Partners, just in time for the remote work boom which it benefitted from thanks to its secure intranet systems and employee communication platforms.
After winning awards under previous moniker BrightStarr, Unily is firm that its previous customer still benefit from Unily innovations, many of whom are blue chip companies. They've now partnered with private equity firm, CVC in order to achieve the goal of tripling in size by 2026 - in both customers and people.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Flexible Working - We offer flexible hybrid working for all employees
- Dress Code - No dress code
- Office - Snacks, drinks and games
- Company Events - Summer and winter parties
- Pet friendly offices!
- 23 days rising to 30 with service
- Medical Dental & Vision offering 100% coverage for employee only and 50% coverage for employee + spouse, child or family
- 401(K) 3% company match when employees contribute 3%, company then matches 50% of the next 2%
- Life Insurance - Coverage at employee's annual salary up to $300K
- Disability Insurance - % of gross pay if you are unable to work due to illness or accident
- EAP - Offer a wide variety of confidential support
- Commuter Benefit (NYC Only) (Voluntary) - PreTax dollars set aside for commuting. No employer contributions
- LegalShield (Voluntary) this perk is only available to new hires and during OE
- Employee paid voluntary benefit for ID theft protection and legal services
- MetLife Pet Insurance (voluntary) - Employee paid voluntary benefit at a discounted rate for pet insurance
- HeadSpace - FREE access to the HeadSpace app
- PerkSpot - Employee discount program
Company HQ
Farringdon, London, UK
Leadership
William Savile
(Board Member)Previously Co-Founder at Brightstarr, Virtual Technical Solutions Professional at Microsoft, CTO at Savile Consulting, CEO at Amarillo Ltd.
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