Vice President of Customer Success, Veza
+ Equity
Data security platform
Open for applications
Data security platform
101-200 employees
Open for applications
+ Equity
101-200 employees
Company mission
Veza's mission is to give their customers the confidence to securely adopt cloud data systems.
Role
Who you are
- Passion for championing customer satisfaction
- Bi-modal GTM - commercial / mid-market and enterprise / large-enterprise
- 10+ years of hands-on professional experience in customer success or consulting, working with technical enterprise customers
- Managed a team of 4-8 similarly driven CSEs/CSAs
- Growth stage experience building and scaling Customer Success teams for enterprise customers
- A deep information and identity security background
- Experience supporting CISOs as your primary customer sponsor
- Comfort working at dynamic, growth-stage, category defining companies
- IAM/IGA/PAM background; experience with identity platforms such as Okta, Ping Identity, Microsoft, SailPoint, Saviynt, Active Directory, and Azure AD
Desirable
- Security background; experience with security platforms such as ZScaler, Crowdstrike, NetSkope, etc
- Experience with Cloud platforms, including Cloud IAM, for AWS, Azure, and/or GCP
- Experience with data platforms such as Snowflake, AWS RDS, AWS Redshift, etc
What the job involves
- As a VP of Customer Success, you will lead a team of strong, experienced Customer Success professionals dedicated to making Veza successful in all production accounts
- This role heavily drives customer satisfaction, expanded revenue opportunities and Veza’s ability to scale quickly
- This is an opportunity to join a company that’s a leader in the identity security space and immediately witness your contributions helping to drive that success
- Build, Expand, Manage and maintain the end to end onboarding and customer success processes
- Own post-sales customer engagement for delivery of Veza use-cases driving high perceived value for initial deployment and expansions
- Coach and guide teams through all cycles of the customer journey through onboarding, adoption, leading metrics and indicators, and retention
- Take overall accountability of all account executive relationships and manage customer and team escalations driving high customer NPS
- Continuously prioritize and over-communicate for all customer engagement activities with existing team and resources
- Prioritize talent attraction, retention, and development to scale CS teams across customer success engineers, deployment engineers, and customer success managers
- Own customer-product feedback processes
- Manage the renewal, retention, and growth strategies for all customers
Our take
Data is migrating to the cloud, but many organizations lack the tools to protect their data from cloud-based threats and challenges. Veza solves this problem with its authorization-based cloud security platform.
Data volume is set to triple by 2025 and cyber crime is on the rise. As such, companies like Veza are in high demand. However, Veza sets itself apart from its competitors thanks to its focus on authorization, which has been a missing piece of the cloud ecosystem for some time. Veza's ability to tap into a lucrative and underserved gap in the market has allowed it to attract significant attention. The company has raised impressive funding, which is testament to its growing impact.
The cloud security sector is becoming more and more competitive, and Veza will need to take advantage of its funding success in order to scale and maintain its enviable market position. Having cemented a number of crucial partnerships, including with cloud giant Google Cloud, and onboarded enterprises such as Intuit and AMD, Veza shows no signs of slowing down.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2023
$15m
LATE VC
Apr 2022
$110m
SERIES C
Total funding: $125m
Company benefits
- Paid medical, dental & vision
- Flexible PTO
- Work from home stipends
- Remote-first
Company values
- Stay customer obsessed
- Iterate, adapt & innovate
- Act with integrity
- Lead with humility
- Demonstrate the will to win
Company HQ
Mountain View, CA
Articles
Leadership
Tarun Thakur
(CEO)Was a Senior Manager of Product Management at Data Domain, and co-founded Datos IO. Was GM of Rubrik's Database Products.
Maohua Lu
(CTO)Previously worked as a Research Staff Member at IBM. Then joined Datos IO as Technical Director. Was also a Senior Staff Engineer at Rubrik.
Robert Whitcher
(Chief Architect)Was Principal Technical Architect at EMC for 6 years, then worked as a Senior Systems Engineer at SolidFire. Joined Datos IO as Principal Architect in 2015.
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