UX Researcher, Kaizan
AI for client success teams
Job no longer available
AI for client success teams
21-100 employees
Job no longer available
21-100 employees
Company mission
To build an AI to optimise and empower Client Success teams.
Role
Who you are
- Experienced running research - Creating repeatable, scalable research methods. Experience with mixed-method research and integrating insights
- Excellent communicator - Ability to clearly articulate and communicate research. Including the ability to present research concepts and insights clearly and persuasively across different audiences at varying levels of the organisation. Knowledge and experience with visual communication and data visualisation would be an advantage
- Ability to work in a fast-paced, agile environment while also keeping an eye on future needs
- Experience building complex B2B products is preferred
- Experience working with an early-stage startup is preferred
- Bonus points if you have experience working with/for client relationship/customer success teams/organisations
What the job involves
- Own our research - ****Lead major initiatives by conducting generative and evaluative research. Determine appropriate research methods, define and conduct qualitative and quantitative user experience research across multiple projects. Provide both tactical and strategic insights based on this research. Communicate insights and recommendations in a consumable, engaging way using artefacts such as reports, journey maps, personas, and other formats as appropriate that guide our team. Contribute to building best practices, processes, training, documentation, and standards to help evolve the research discipline
- Be the voice of the user - Advocate for user needs throughout the product design and development process. Educate broader team on research best practices and evangelise research methods and results throughout the organisation
- Show the thing - We believe in show, don’t tell. You’ll be responsible for creating early prototypes to share with users, gather feedback and iterate alongside our Product and UI Designers. Experience with Figma prototyping is key
Salary benchmarks
Our take
Client success teams have the most important role in a modern business — to maintain and grow recurring revenue. However, they are underserved when it comes to software solutions and wind up using a plethora of disjointed CRMs, projectmanagement software and manual notes to do different parts of their job. Kaizan aims to build software specifically designed for customer success teams, powered by AI to help them do their job more effectively.
Though still in its very early stages, the experience of co-founders Glen Calvert and Pravin Paratey augurs well – the pair have already built a number of startups and carried senior roles at Bidstack Group PLC and Facebook.
The company managed to secure pre-seed funding while still in stealth mode, and is now aiming to scale up its staff and take the product to market, while continuing to build its engineering team. While it remains to be seen whether the company will grow to become the "Siri for client teams", it is clear that there is a strong demand for its product and it is well poised to carve out a significant niche for itself in the client success space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Remote first
- 26 days leave + public holidays at minimum
- Unlimited performance based holidays
Company HQ
Kensington, London, UK
Leadership
Glen Calvert
(CEO)Founder & former CEO of Affectv, a multi-award winning programmatic advertising technology company. Former COO of esports performance company Fnatic, and Non Executive Director of in-game ad platform Bidstack Group PLC.
Pravin Paratey
(CTO)Former Facebook Engineering Manager. Founded three companies prior to Kaizan, including Affectv. Former CTO of home maintenance Startup Kantan, incubated by OVO Group.
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