Security Risk Senior Manager, Twilio

• The ideal candidate thrives in fast-paced, high-growth environments and can pivot quickly to address emerging threats or regulatory shifts
• If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
• Experience: 8+ years in Cybersecurity or Information Security, with at least 4+ years in a people management role leading international teams. A "no-ego" approach to leadership; someone who is comfortable "taking the heat" for the program while giving credit to the team for successes
• Negotiation & Diplomacy: The ability to navigate high-tension situations finding the "win-win" middle ground
• Technical Domain Expertise: Deep understanding of hybrid cloud environments (AWS/GCP), on-premise infrastructure, and microservices. Experience in the Telecommunications sector is highly preferred
• Framework Fluency: Proven track record of implementing and maturing risk frameworks such as NIST RMF, ISO 3100. Specific experience in AI Risk Management or Data Governance frameworks is a significant plus
• Tooling Mastery: Power-user level proficiency in Jira (for workflow orchestration) and experience with security tooling (e.g., Wiz, Orca, Snyk) and GRC platforms (e.g., LogicGate, Jira, Archer, ServiceNow)
• Strategic Mindset: Ability to pivot quickly between tactical "firefighting" and long-term strategic planning. You must be able to identify which risks are the most valuable to report on at any given time
• Communication: Exceptional written and verbal communication skills, with a proven ability to present complex risk topics to non-technical executive audiences. Ability to highlight and report on shared risk responsibility is key
• Adaptability: Proven ability to adapt to a specific company culture while driving necessary change and maturity

Desirable

• Twilio is looking for a dynamic, hands-on Senior Manager of Security Risk Management to lead and evolve our global risk function
• This role is designed for a strategic thinker who isn't afraid to roll up their sleeves and contribute as an individual performer while managing a high-performing, distributed team
• You will be responsible for navigating a complex microservices environment of hybrid cloud and on-premise telecommunications infrastructure, ensuring our security risk approach is pragmatic, scalable, and deeply integrated into the R&D and IT lifecycles
• You will be a key partner to our Engineering, Product, and IT and Security teams, helping to mature our risk assessment and reporting capabilities to meet an increasingly complex global regulatory and evolving threat landscape
• Program Leadership & People Management: Lead, mentor, and grow a team of international and domestic risk analysts
• Foster a culture of excellence, accountability, and continuous professional development
• Hands-on Risk Assessment: Conduct and oversee complex risk assessments across microservices architectures, cloud-native environments, and legacy on-premise telecommunications systems
• Integrating compliance control requirements into the risk management process
• Strategic Framework Implementation: Operationalize and mature the One Twilio Risk Management framework leveraging risk management frameworks (NIST RMF, ISO 27005, etc.) with a specific focus on emerging areas like AI Risk, Data Governance, Privacy, Reliability, and Observability
• Advanced Reporting: Develop and deliver high-impact, executive-level risk reporting. You must be able to translate technical vulnerabilities into business risk, providing leadership with the "so-what" and actionable insights to drive investment
• Workflow Optimization: Identify and design efficient process workflows within Jira and GRC tools to automate risk intake, tracking, and remediation, ensuring seamless integration with R&D and IT workstreams
• Pragmatic Problem Solving: Deliver "outside the box" based risk solutions that balance risk mitigation with business velocity. Ensure the security organization is viewed as an enabler, not a blocker
• Stakeholder Management: Act as a primary point of contact for external auditors and regulators, clearly articulating Twilio’s risk posture and the effectiveness of our controls

• Applications for this role are intended to be accepted until June 20, 2026, but may change based on business needs