Community Manager, Grammarly
Forum
$137-160k
More information about location
AI-powered writing assistant
Open for applications
AI-powered writing assistant
1001+ employees
Open for applications
$137-160k
More information about location
1001+ employees
Company mission
Grammarly's mission is to improve lives by improving communication.
Role
Who you are
- 4–5 years of experience in online community management, moderation, customer support, or digital engagement
- Hands-on experience running or moderating forums or digital communities, ideally with experience in SaaS, AI, or productivity platform spaces
- Strong understanding of online community dynamics, including safety, content moderation, and engagement best practices
- Familiarity with community platforms such as Discourse (preferred), Khoros, or Bevy
- Comfortable using community engagement tools (e.g., Common Room) to track sentiment, engagement, and growth
- Exceptional written communication skills with the ability to set a positive, inclusive, and brand-aligned tone for a diverse, global audience
- Confident handling sensitive conversations with empathy, clarity, and discretion
- Highly organized and detail-oriented, with the ability to juggle multiple projects in a fast-paced environment
- Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
- Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
- Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
What the job involves
- To achieve our ambitious goals, we’re looking for a Community Manager, Forum to join our Product and Corporate Marketing team. In this role, you will lead the design, content, and programming of our Discourse forum
- Your customer obsession and strategic thinking will be crucial in building an inclusive, engaging online community space that connects our users. You’ll be responsible for revamping the look of our current forum, curating and developing content, moderating conversations, and identifying opportunities for engagement and improvement
- By leveraging insights from the community, you’ll collaborate with cross-functional teams to support product development, marketing, and growth efforts. Your work will help turn Grammarly’s forum into a hub for conversation, problem-solving, and brand advocacy
- Lead the strategy, design, and day-to-day management of Grammarly’s Discourse forum, ensuring it is a safe, inclusive, and engaging space for our global user community
- Curate and create forum content, programming, and activities that foster valuable conversations, knowledge-sharing, and peer-to-peer support for multiple audiences and personas
- Moderate discussions with empathy and clarity, setting the right tone, and ensuring alignment with Grammarly’s values and community guidelines
- Partner with Product, Marketing, and Customer Experience teams to surface community insights that shape roadmap priorities, messaging, and engagement strategies
- Collaborate with cross-functional stakeholders to integrate the forum into broader campaigns, product launches, and brand initiatives
Our take
From professional writing to everyday correspondence, effective communication is critical. Grammarly is an AI-powered writing assistant that helps people write clearly and without mistakes, checking spelling, grammar, and other potential pitfalls.
Grammarly was originally launched as a subscription service for students, although the platform has moved into the mainstream in the last decade. It went freemium in 2015 and now works across more than 500,000 applications and websites including email clients, enterprise software, and word processors. Paid tiers give users more tools beyond grammar and spelling checks to include things like word choice, sentence rewrites, tone adjustments, fluency, and formality level.
The company has been profitable since the beginning and now has a valuation of more than $13 billion, placing it among the 10 most valuable startups in the US. The AI writing assistant space is heating up, and Grammarly is hoping to defend its positions against offerings including Scalenut, Ginger and Microsoft's Editor by the release of its SDK, making it far easier to integrate Grammarly into other applications. So far this has been used in over 4,000 products and earned excellent ratings and increased user numbers of Grammarly's service.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Nov 2021
$200m
LATE VC
Oct 2019
$90m
LATE VC
Total funding: $400m
Company benefits
- Support for professional development with training, coaching, and regular feedback
- Global, local, and team-specific events and programs
- Catered lunches
- Gym and recreation stipends
- Admission discounts
- Work from home opportunities
- Medical, dental, vision, financial, and other benefits, as well as equity
- Support to set up a home office
- Ample and defined time off
- 401(k) matching
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Shevchenko
(Co-Founder & Board Member)Studied at Vienna's International University before receiving an MBA from the University of Toronto. Co-founded MyDropBox.com in 2006. The company was bought by Blackboard Inc. three years later. Co-founded Grammarly in 2009.
Max Lytvyn
(Co-Founder & Board Member)Studied for an MBA at Vanderbilt University before joining Blacboard Inc. as Director of Product Strategy in 2007. Was General Manager and then Partner at Sciworth Labs from 2004 to 2013. Was a Board Member at Uniweb and invested in farmland investment platform FarmTogether.
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