AI Application Engineer, Ushur
$120-180k
+ Bonus and equity
Office located in Santa Clara, CA
AI-powered customer experience automation
Job no longer available
AI-powered customer experience automation
201-500 employees
Job no longer available
$120-180k
+ Bonus and equity
Office located in Santa Clara, CA
201-500 employees
Company mission
Ushur's mission is to transform every customer journey through cutting-edge technology that brings companies closer to their customers.
Role
Who you are
- We are looking for a hands-on, technically strong engineer who develops ML applications, works with our existing AI/ML stack and also interfaces with our customers on a regular basis
- Bachelor’s/Master’s degree in Computer Science, Statistics or related technical field
- 2+ years of experience in Natural Language Processing (NLP) domain
- 2+ years of experience in directly working with customers, interfacing with customers on a regular basis and being willing to lead conversations with customers
- Strong programming skills in Python or Java and experience with contemporary ML frameworks (Pytorch, Tensorflow)
- Must have worked with LLMs, Prompt engineering, prompt tuning and have ability to work with LLMs on a daily basis to solve customer’s problems
- Excellent verbal and written communication skills
Desirable
- M.S in Applied Math/Computer Science or other Data science related disciplines
- Prior experience with training customers on the features developed by the team
What the job involves
- Ushur is seeking an AI Application Engineer to join a high-impact team to build our AI-powered language intelligence, conversational automation and document intelligence stacks
- This role requires frequent interactions with customers and prior experience directly working with customers on a regular basis is a must-have for this profile
- Design, develop and support AI/ML powered solutions for enterprises based on the Ushur’s ExperienceOS micro-engagement Platform
- Work closely with the Ushur AI Lab team to design and implement LLM-powered, multi-skilled AI agents around intelligent document processing and conversational AI applications
- Collaborate with the team of talented engineers involved in various disciplines around the product including Architects, Developers, Testers and Machine Learning Engineers
- As part of this role, your responsibilities will include client interaction to identify high-level requirements and translate them into detailed solutions. You will leverage various ML models and agents within Ushur LLM stack to deliver compelling digital experiences
- Work with DevOps, QA and other teams to deliver programs successfully
- Support technical enablement sessions to educate our customers/Solution Consultants about the various AI capabilities within the Ushur platform
Our take
A positive customer experience is essential to prevent sales friction and boost revenue as a business, but managing every client interaction can be tough. Whilst automation technology can help reduce this workload, existing solutions generally tackle either front-end customer service or back-office automation, isolating the processes from each other despite both being automatable.
Ushur provides an AI-powered customer experience automation platform, providing no-code tools that can help businesses automatically interact with customers and boost conversion rates at scale. In addition to handling the end-to-end customer acquisition and onboarding process, the platform also includes functionality for the automation of back-office process handling whilst maintaining compliance with HIPAA, GDPR, and other major privacy regulations.
Whilst the plethora of specialised customer experience solutions on the market presents challenges to the company, Ushur's unification of front-end and back-end automation sets it out from the crowd. When combined with its no-code approach, the company claims it can greatly reduce time spent on manual sales processes, whilst ensuring customer experiences are frictionless, and data is handled professionally. Impressive 2023 funding will enable it to expand its experience automation portfolio, develop its AI, and expand into new regions and verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2023
$50m
SERIES C
Feb 2021
$5m
SERIES B
Total funding: $92m
Company benefits
- 100% covered, top-of-the line health benefits for all employees
- Flexible work hours, potential to work remotely, and easy parking at the office
- Supportive and collaborative work environment that promotes a culture of learning
- We empower our team members to innovate and do the extraordinary
Company HQ
Santa Clara, CA
Leadership
Simha Sadasiva
(Co-Founder & CEO)Previously Principal Engineer at Clearwater Networks and Senior Director of Session Delivery Network Solutions at Dialogic, Inc.
Henry Peter
(Co-Founder & CTO)Previously Product Architect at Dialogic, System Architect at Veraz Networks and Systems Engineer at Lucent Technologies.
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