Accounts Receivable Specialist, Eptica
Office located in Markham, ON
Customer engagement management software
Job no longer available
Customer engagement management software
21-100 employees
Job no longer available
Office located in Markham, ON
21-100 employees
Company mission
To act as an extension of customer service teams by helping them develop customer relationship strategies, deliver high-quality, quick and personalised interaction with your customers.
Role
Who you are
- Business degree or diploma
- 3 years of work experience in accounts receivable/collections experience with direct customer contact
- Working knowledge of accounts receivable accounts payable and general ledgers
- Experience with light general accounting duties
- Strong financial systems skills, intermediate Microsoft Excel and Word skills
- Proven ability to multi-task, problem solve, handle high volumes, and prioritize workload to meet deadlines
- Experience with Withholding Tax as a definite asset
- Experience with Great Plains an asset
- Strong customer service, organizational, and communication skills
- Great attention to detail with proven success in completing tasks on time and accurately in a fast-paced high-pressure environment
- Ability to be flexible with respect to the mix of workload between accounts receivable accounts payable and other duties as required
- Ability to work independently and maintain confidentiality
What the job involves
- This position is responsible for the full cycle receivables process. This includes assisting with entering customer contracts, processing customer orders, invoicing customers, analyzing/problem resolution of the company’s outstanding accounts, verifying the validity of account discrepancies by obtaining and investigating information from sales/operations/customers, and performing month-end close entries/reconciliations
- This position will also assist the Operations Finance Managers with the integration of the account receivable process of newly acquired companies into Enghouse
- Prepare/send invoices to customers, and post customer payments
- Make daily collection calls to customers with past-due account balances
- Ensure receivables are collected in a timely manner while maintaining accurate aging reports with minimal past-due invoices
- Establish/maintain effective and cooperative working relationships with both internal and external clients
- Reconcile AR sub-ledger, intercompany accounts, and other assigned balance sheet accounts
- Perform light general accounting duties to assist accounting staff
- Assist in the month-end close process
- Assist with external audit requests
- Be flexible to continue skills development and cross-training
Our take
Communicating with customers to solve problems is essential to the customer retention of a company, but telecommunication teams struggle to keep up with the massive volume of requests received on different platforms. Whilst automation technology is used by many telecommunication services to automate common scenarios, such solutions are often frustrating to use due to rudimental voice recognition and have an overall lack of flexibility.
Eptica provides customer support and engagement management software, allowing businesses to deliver efficient multi-channel customer service systems that leverage automation to reduce bottlenecks. The company's solutions include AI chatbots and multi-channel video chat tools, in addition to a platform called Vecko for gathering customer experience data to facilitate the personalisation of every conversation.
Whilst many companies are already leveraging automation and personalisation throughout customer experiences, Eptica has recognised that succeeding in this depends on covering all communication platforms. Through its multi-channel approach, personalisation tools, and AI-driven automation solutions, the company aims to help its clients support every customer throughout their entire customer journey with flexibility, without having overworked telecommunication teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2012
$8.1m
LATE VC
Aug 2005
$2m
SERIES C
Total funding: $12.5m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Stephen J Sadler
(CEO & Chairman)Previously CEO of Geac and VIP CIS of Loblaw Companies Limited.
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