Onboarding and Support Specialist, Stellar Health
$63-75k
+ Stock Options + Quarterly performance based bonus
Incentive program for health providers
Job no longer available
Incentive program for health providers
201-500 employees
Job no longer available
$63-75k
+ Stock Options + Quarterly performance based bonus
201-500 employees
Company mission
To improve the quality of care and affordability of healthcare for millions of patients in the United States.
Role
Who you are
- Prior experience in a software technical support or training role (such as customer experience, training specialist, customer support)
- Dedication to delivering world-class customer experience. You exhibit empathy, courtesy, helpfulness and efficiency
- Excited about helping providers and users - comfortable communication across multiple channels
- Excellent communication, interpersonal skills, and professional writing skills to clearly articulate information and make recommendations that improves the customer experience
- Strong critical thinking, organizational skills and the ability to work effectively in a fast paced, ever evolving environment
- Admiration for teamwork and the ability to work with different internal groups to enhance our customer’s experience
- Experience with Zendesk helpful, but not required
What the job involves
- Stellar is seeking an Onboarding and Support Specialist (L1) who will play a pivotal role in ensuring a seamless experience for our customers from onboarding to ongoing support
- As a key link between our company operations and our customers, you will provide comprehensive training to our new Medical Group users and deliver hands-on customer service through accurate and timely responses to inquiries
- Reporting to the Director, Provider Operations, and collaborating closely with Product, Engineering, and Strategic Operations teams, you will be instrumental in maximizing the value our providers and users derive from the Stellar App throughout their journey on our platform
- You will also have the opportunity to actively contribute to new initiatives as we pilot processes and expand the Onboarding & Support function within our company
- You will spend the majority of your days working directly with providers and users over training calls, customer support tickets, and outbound outreach
- Serve as the initial point of contact for customers via various communication channels (phone, email, and live chat)
- Provide group and 1:1 training to new Medical Group users to ensure a smooth onboarding experience
- Reproduce and troubleshoot user issues or product bugs and provide clear and accurate solutions
- Develop a deep understanding of our software product (the Stellar App), features, and functionality. Stay up-to-date with product updates and enhancements
- Contribute to knowledge base articles for common issues
- Assist customers in understanding and effectively utilizing the Stellar App by providing step-by-step guidance and training
- Collaborate with Operations, Product, and Engineering teams to diagnose and resolve technical user problems promptly
- Escalate incidents in a timely and efficient manner, ensuring accurate reporting and documentation
- Author and maintain support documentation to improve user experience or efficiency of product support activities
- Gather customer feedback and insights, relaying them to the product development and QA teams for continuous improvement. Recommend creative solutions to enhance the user experience
- Adhere to company policies and procedures, including data security and privacy standards, to safeguard customer information and uphold the highest ethical standards
Our take
A problem in healthcare is little thought is given to the doctors and staff who coordinate all of the daily patient workflow, such as historical claims, pharmacy requests, lab work, testing and billing. Stellar Health aims to drastically reduce these 'chores' through a cloud-based platform on which primary care providers can offer value-based care through real-time information updates about patients.
The point-of-care workflow platform also strives to close the incentive gap between payors and care providers by helping practitioners earn more revenue for keeping patients healthy, rather than simply charging for procedures and treatments. While Stellar Health faces stiff competition from major players such as Siemens Healthcare and AthenaHealth, it has already made great ground in the market with over 1.1M patients across 37 states.
The company has secured significant investment from Primary Venture Partners and Point 72. This funding and its growing revenue are being put towards further scaling its operations and accelerating its product development. Operating in a rapidly growing industry which reached a value of over $4 billion in 2025, Stellar Health is in a good position for future growth and success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2021
$60m
SERIES B
May 2020
$10m
SERIES A
Total funding: $70m
Company benefits
- Medical, dental, and vision benefits: With coverage starting on your first day of employment
- Collaborative and inclusive culture: Even though we are virtual right now, we are committed to having fun as a team on a regular basis. Virtual magicians, game nights, outdoor happy hours and team picnics
- Generous paid time off policy: We follow a "self managed" PTO philosophy. Take time when you need it
Company HQ
Union Square, New York, NY
Leadership
Michael Meng
(Co-Founder & CEO)Studied Business Adminstration, Finance and Accounting at the University of Michigan, before obtaining an MBA from Wharton School, University of Pennsylvania. Started out as an Investment Banking Analyst at Lazard Freres. Served as Principal at Apax Partners, and currently sits on the board of the Global Language Project, CUNY Graduate School of Public Health and Health Policy and Medicomp Inc.
Octavian Costache
(Co-Founder & CTO)Obtained a Masters in Computer Science and AI from the University POLITEHNICA of Bucharest. Started out as a freelance Software Engineer, before joining Google as a Senior Software Engineer in 2005. Was a HackStar at TechStars in 2012. Co-founded Spring Inc. in 2013, and Stellar Health in 2018.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Stellar Health