Director of Marketing, Totango
$130-175k
For Canadian Candidates: $118K CAD - $160K CAD
Customer success platform
Open for applications
Customer success platform
101-200 employees
Open for applications
$130-175k
For Canadian Candidates: $118K CAD - $160K CAD
101-200 employees
Company mission
To help businesses grow by investing in their customers.
Role
Who you are
- You have strong opinions (loosely held), don’t believe that anyone should be paid to just pontificate, and have a personality that jumps off the screen
- Experience on/leading B2B SaaS marketing teams from startup to scaleup
- Managed people and genuinely enjoys coaching, developing, and leading a team
- A true player/coach mentality — comfortable codeswitching strategy and execution
- Comfort with a fast-paced, imperfect, get-shit-done environment
- Natural ability to communicate clearly, confidently, and often, even if it’s a disagreement
- The perspective that marketing must be measurable; think more ‘genuine ownership over pipeline and growth’ and less ‘our brand will save us’
- A big, positive, enthusiastic presence — someone people love being on calls with
Desirable
- You’ve marketed into post-sales – CS, RevOps, or other customer lifecycle teams
- You’ve built executive thought leadership that scales
- You’ve previously built or experimented with highly automated or AI-powered marketing engines that create outsized leverage for small teams
What the job involves
- Reporting to: CEO
- You’re a startup-minded marketer who can lead, build, and do — and you’re excited to grow into a VP or CMO role at a scale-up over time
Our take
Building customer journeys is crucial for companies to improve revenue performance and build client bases. However, many of the tools available for journey mapping, designing and building are separate, meaning that the operations are siloed and work is too slow to build revenue and customer engagement momentum.
Totango is a leading customer growth and success solutions provider that merges many of the operations within the sector into one platform. Its tools provide businesses with customer data analysis, revenue growth, business scaling, and market strategy solutions through the adoption of AI and automation.
Totango’s merger with customer growth platform Catalyst in 2024 expanded the company’s remit, and it was bolstered even more by acquiring Parative AI later that year. These two partnerships add customer growth analysis and churn intelligence to the suite available at Totango, ultimately creating an all-in-one solution for customer success. With massive clients such as Github citing 130% net revenue retention increases and a market presence across 25 states and 6 countries, Totango has firmly secured its top position in the customer growth sector through recent expansion and savvy partnerships.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES D
Feb 2018
$9m
LATE VC
Total funding: $137m
Company benefits
- Flexible PTO
- Employee equity
- Learning & development
- Remote first, hybrid friendly
- 401(k) with employer matching
- Team celebrations
- Generous parental leave
- Comprehensive health & wellness plans
Company values
- Curious - We’re ignited by the spark of curiosity that kickstarts innovation. We encourage a culture of ongoing learning and exploration so we can find new opportunities, learn from what we do, and move forward with fresh insights
- Collaborative - We’re all about “we,” not “me.” We tap into the unique strengths and perspectives of everyone. Working as “one team” is how we achieve more together
- Competitive - We’re fueled by a healthy competitive spirit that helps us exceed our own expectations. We drive innovation. We lead the industry. We achieve remarkable results
- Committed - We’re totally committed to our work and customers. We tackle challenges head-on because we’re set on reaching our goals and being excellent in everything we do
- Candid - We’re brave enough to speak openly, truthfully, and kindly, even when it’s tough. Honesty and transparency build trust and help things continuously improve
Articles
Leadership
Keith Frankel
(CEO)Keith was Totango's Chief Product Officer when he became CEO. His previous positions included: CEO of Parative (acquired), CPO at Firecracker (acquired), HubSpotter (IPO), & Techstars mentor.
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