Client Executive, Suki
Existing Accounts, West
$200-265k
OTE
Salary based on CA candidates, other remote locations may differ
More information about location
AI-powered voice solutions for healthcare
Posted today
AI-powered voice solutions for healthcare
101-200 employees
Posted today
$200-265k
OTE
Salary based on CA candidates, other remote locations may differ
More information about location
101-200 employees
Company mission
To lift the administrative burden from doctors, so they can focus on what matters.
Role
Who you are
- Results-driven: results matter, winning matters. You can achieve your goals with minimal supervision and processes. You can quickly assess how to reach your objectives and who can help you get there
- Executive presence and consultative approach. You exude confidence and integrity, have great listening skills, and can translate client’s needs and challenges into a strategy that aligns with them
- User-centered: You are obsessed with the customer experience. You’re energized by talking to customers and you can’t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior
- Data Driven: You use metrics to drive decision making
- Self-starter: You are motivated by impossible challenges and energized by creating something new
- Process Oriented: Our customer care process will constantly need to be iterated on to ensure our users have the best experience possible, and you’re excited about this
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Believe that “what got you here, won’t get you there”
- Rigor: You are detail oriented and hold others to a high standard
- 5+ years selling (farming) complex Healthcare SAAS in large Enterprise accounts
- Demonstrated ability to develop strategies to grow business with existing accounts
- Strong track record of meeting/exceeding sales targets
- Exceptional communication, presentation, and conflict resolution skills
- Technical understanding of cloud services, EMR integration and understanding of SaaS solutions
- Familiar and adept with using Salesforce
- Bachelor’s degree required
What the job involves
- As a Client Executive you will help lead the charge growing our business!
- Your main objective will be to grow our revenue by identifying and leading growth initiatives within existing Enterprise accounts
- Serve as the overall executive relationship manager for the account and be responsible for expansion and retention of existing customer revenue
- Build, cultivate and leverage relationships in your targeted accounts to drive and uncover growth opportunities in the western region of the USA
- Responsible for meeting regularly with C-Suite (including ongoing Executive Briefings) to align with strategy and goals of the customer and articulate Suki’s vision
- Establish additional relationships across the customer specifically with key clinical/IT stakeholders
- Collaborate closely with Customer Success to identify strategies and execute on expanding to new Suki users within the customers
- Lead the customer value strategy developing compelling business cases and ROI justification for expansion of Suki
- As part of your account strategy you will work closely with Marketing on campaigns to target new users within Enterprise accounts along with Customer Success
- Maintain accurate account notes and forecast in SFDC
- This role has a heavy travel component and will require you to be in front of customers between 25% and 75% per month
Our take
For medical practitioners, so much time is spent on paperwork, time that could be better spent looking after patients. Suki aims to solve this problem by using natural language processing and machine learning technologies to create powerful AI voice solutions specifically aimed at healthcare professionals.
Suki integrates with major EHR systems, recording conversations and notes, and using the data to complete paperwork automatically. Suki states that by using this system, time spent taking notes can be reduced by around 75% which converts into a 12% increase in time spent with patients. Providing software free of charge also acts as a great way to get product feedback and act as a marketing tactic should healthcare professionals enjoy using their technology.
The company raised series C funding in 2021 that has funded a number of strategic investments that will ultimately lead to an expansion of its customer base through new partnerships with health systems and medical groups. 2022 saw Suki increase its uses by 7x, all whilst implementing updates and upgrades to its products. In 2023, it achieved greater industry recognition with the hiring of Dr Stephen Kahane to its board of directors, known for advising and investing in successful MedTech outfits such as Datavant and Signify Health.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company values
- Be doctor-centric
- Build beautiful products
- Be focused
- Embrace all thoughts & backgrounds
- Think big, think long-term
- Launch & iterate
- Be a team of champions
- Walk the right path
Company HQ
Staumbaugh Heller, Redwood City, CA
Articles
Leadership
Punit Singh Soni
(CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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