Business Development Project Manager, Amazon

• The successful candidate is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously
• They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility
• They will possess the ability to complete a high volume of tasks with minimal guidance or supervision.
• They will be comfortable in finding solutions to make the best use of the technical tooling
• They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements

Desirable

• Create plans and offers for customer localization teams
• Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity
• Define use cases for automation features, conduct testing
• Create roadmaps, coordinate peers on specific goals, update leadership with regular reports
• Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks
• Manage and drive improvement of TER-based metrics
• Manage and drive improvement of customer-facing quotation workflows
• Develop customer-based project plans and workflows; manage time, budget, resources and quality control
• Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
• Set up projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps
• Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow
• Identify, communicate, and proactively mitigate project risks
• Conduct post-mortem meetings and document project learnings
• Write, edit, review and maintain localization process document
• Update your customers on status quo and next steps
• Liaise with quality, capacity, workflow subject matter experts to solve problems or improve processes for your customers
• Align with your peers on customer prioritization and common strategies
• Work on cross-customer improvement programs
• Report on the main KPIs
• Address customer and stakeholders' question
• Create and review short, medium and long term plans for your customers and programs
• Train yourself and your peers, share knowledge