Business Development Project Manager, Amazon
Translation Services Operations
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.
Role
Who you are
- The successful candidate is highly organized, must have the ability to communicate well and to manage multiple assignments and stakeholders simultaneously
- They will have the demonstrated ability to respond effectively and efficiently while maintaining flexibility
- They will possess the ability to complete a high volume of tasks with minimal guidance or supervision.
- They will be comfortable in finding solutions to make the best use of the technical tooling
- They will be comfortable working in an international, fast-paced environment, where change and ambiguity are present as we constantly grow, improve and innovate
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements
Desirable
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
What the job involves
- Create plans and offers for customer localization teams
- Create and analyze reports of localization data, to identify patterns and derive insights through large volumes of data around volume, quality, cost, turnaround time and productivity
- Define use cases for automation features, conduct testing
- Create roadmaps, coordinate peers on specific goals, update leadership with regular reports
- Maintain functionalities of cross-team processes, such as rules and algorithms to randomize quality checks
- Manage and drive improvement of TER-based metrics
- Manage and drive improvement of customer-facing quotation workflows
- Develop customer-based project plans and workflows; manage time, budget, resources and quality control
- Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
- Set up projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps
- Collaborate with relevant stakeholders to resolve questions or conflicts related to terminology, language quality and workflow
- Identify, communicate, and proactively mitigate project risks
- Conduct post-mortem meetings and document project learnings
- Write, edit, review and maintain localization process document
- Update your customers on status quo and next steps
- Liaise with quality, capacity, workflow subject matter experts to solve problems or improve processes for your customers
- Align with your peers on customer prioritization and common strategies
- Work on cross-customer improvement programs
- Report on the main KPIs
- Address customer and stakeholders' question
- Create and review short, medium and long term plans for your customers and programs
- Train yourself and your peers, share knowledge
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
- Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
- Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
- Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
- Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
- Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
- Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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