Seller Success Specialist, 1stDibs
+ Equity. $30 - $33.50 USD Hourly
More information about location
Online marketplace for design lovers
Open for applications
Online marketplace for design lovers
201-500 employees
Open for applications
+ Equity. $30 - $33.50 USD Hourly
More information about location
201-500 employees
Company mission
To enrich lives with extraordinary design.
Role
Who you are
- 1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support our growth and to provide winning seller support
- We are looking for a highly motivated, organized, and resourceful individual to join our team!
- 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
- Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
- Showcase the ability to influence and educate our Seller community
- Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
- Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
- Strong time management skills and the ability to prioritize
- Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
- Always thinking about the department/company goals and always willing to step up and help out
- Have a “company first” focus on decision making whilst ensuring that Seller satisfaction is paramount
- Experience with SalesForce and/or other CRM systems
- Luxury goods experience a strong plus
What the job involves
- Our Seller Success Specialist is tasked with sellers on our marketplace with a variety of questions and concerns in an efficient and timely manner
- As 1stDibs’ newest Seller Support Specialist, you will provide a seamless seller experience, ensuring all details of an order are executed with the highest level of service
- You'll provide excellent customer and technical support in a fast-paced environment via phone & email
- Help onboard new sellers and resolve issues using critical thinking and customer support skills
- Multitask and utilize multiple systems concurrently to efficiently gather Seller information and respond to inquiries
- Support Sales and Partner Managers with all aspects of their seller relationships
- Communicate procedures, policies and effectively manage expectations
- Collaborate on a daily basis with team management and colleagues from other groups in the org (Partner Management, Sales, Logistics, Finance, etc.)
Our take
1stDibs is an eCommerce platform that caters to luxury, high-end, and antique goods, bringing together dealers, makers, and buyers in one online space. By focusing on rare and collectible items, 1stDibs has carved out a niche that sets it apart. With this approach, the platform aims to bridge the traditional barriers of geography and time that typically hinder the luxury goods and collectors market.
Founded in 2001, 1stDibs has cultivated a highly curated environment for its customers. While the platform only has tens of thousands of active users, these users are highly engaged and willing to invest significantly in quality items. In 2020, for example, the average 1stDibs user spent over $%,500, with each order averaging more than $2,500 - proving the site's appeal to serious buyers and collectors looking for rare treasurez.
With this success, the company is expanding beyond its online roots, with exciting ventures into offline experiences. A major milestone in this shift is the partnership with The Agency, marking the beginning of a broader strategy to combine digital and physical touchpoints. As the company continues to grow, it will be interesting to see how it bridges its online success with the offline experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2019
$76m
SERIES D
Jan 2014
$15m
SERIES C
Total funding: $193m
Company HQ
Flatiron District, New York, NY
Leadership
David Rosenblatt
(CEO)They joined 1stdibs in 2011 as CEO. Prior to this, they were the President of Display Advertising at Google, and CEO at DoubleClick.
Matthew Rubinger
(CCO)They joined 1stdibs as CFCO in 2022. Prior to this, they spent 8 years at Christie's in a number of roles, including Deputy CMO and Global Head of Marketing and Design. They were also a Director at Heritage Auctions and Portero.
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