Senior Commercial Program Manager, Pulsate

• 5 to 7 years in programme management, commercial operations, or revenue operations in B2B SaaS or fintech
• Track record of owning cross-functional programmes across Sales, Marketing, and CS, with clear accountability for outcomes
• Comfortable holding senior stakeholders accountable without managing them
• Clear written and verbal communicator, can translate complexity for executives
• Familiar with Salesforce or HubSpot
• Confident using LLMs and AI agents to accelerate work

Desirable

• Reports to: Chief Operating Officer
• Works closely with: VP Sales, Customer Experience Lead, Marketing, RevOps
• We are hiring a Senior Commercial Program Manager to bring structure and accountability to how our commercial teams work together. You will sit in the Office of the COO and run the programmes that depend on Sales, Marketing, Customer Experience, and RevOps working in sync
• Today, the connective work between these teams sits with the COO. As we scale, we need a dedicated owner. This is the role
• You will own things like onboarding, expansion plays, joint campaigns, win-loss programmes, and the cadences and dependencies that make those programmes run on time
• Design and run the handovers between Sales, CX, and Marketing (lead to opportunity, opportunity to onboarding, onboarding to expansion)
• Run the joint programmes that span commercial teams: GTM launches, expansion plays, integrated campaigns, advocacy and case-study programmes
• Equip Sales, CS, and Marketing with shared playbooks and enablement
• Run the operational cadences: weekly syncs, monthly reviews, quarterly planning, dependency tracking
• Work with RevOps to make sure every programme is measurable
• Prepare commercial programme updates for the COO, CEO, and board
• Identify where AI and automation can move commercial work faster, and pilot the workflows that prove out

• Send us your resume, a short cover letter, and a brief note on a cross-functional programme you have owned end-to-end