Customer Success Advisor, Autodesk
Bilingual French
$58.8-101.5k
3D design, engineering & entertainment software
Job no longer available
3D design, engineering & entertainment software
1001+ employees
Job no longer available
$58.8-101.5k
1001+ employees
Company mission
To empower innovators with design and make technology so they can achieve the new possible.
Role
Who you are
- 2-5 years Customer Success/Account Management experience
- French speaking/writing ability
- Customer-facing at your core: Customer Empathy & customer mindset
- Collaboration across multiple team members
- Salesforce proficiency
- Collaborative
What the job involves
- As a Customer Success Advisor, you will be responsible for our territory accounts. You will be part of the Account team supporting customers and responsible for helping them get set up with and start using their software
- In collaboration with our channel Partners and Territory Sales Representatives, you will educate customers on how to successfully meet their goals by using their Autodesk solutions to the fullest potential
- You will report to the Manager, Customer Success and will be a hybrid work environment in our Denver, Colorado or Montreal, Quebec office
- Proactively engage with customers through outbound calling to ensure client satisfaction
- Establish and implement onboarding and adoption strategies to grow usage of Autodesk solutions
- Assist customers with onboarding new solutions and identify at-risk customers who have low adoption of products to increase the value they receive toward meeting team goals
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to guide customer success milestones
- Deliver a high-level of customer satisfaction and experience to ensure continued adoption of Autodesk products through value-add activities
- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship
Our take
Autodesk supplies software that enables teams to collaborate, design, simulate, and fabricate their ideas in 3D, serving a range of industries such as engineering, product design, and entertainment. Founded in 1982, the company first delivered the AutoCAD system, a commercial computer-aided design and drafting software application, that is still seeing updated releases to this day.
Over 100 million people use Autodesk software across various industries and applications – in some of which it remains nearly irreplaceable. The company has an impressive history of diversification, which it continues to this day. For example, the 2022 acquisition of Moxion, a cloud-based platform for digital dailies used by leading filmmakers, bolstered the company’s offerings for the media and entertainment industry.
The rise of AR and VR technologies is driving modern growth in the computer-aided design market, creating space for Autodesk to expand further. Additionally, a shift to the popular SaaS model positions the company to seek further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
SoMa, San Francisco, CA
Leadership
Andrew Anagnost
(CEO & President)Has worked at the company since 1997, including as CMO and Senior Vice President of Business Strategy and Marketing. Became CEO in 2017.
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