Strategy & Operations Manager, Twilio
$123.5-163.4k
Salary dependent on location
More information about location
Cloud communications software
Job no longer available
Cloud communications software
1001+ employees
Job no longer available
$123.5-163.4k
Salary dependent on location
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- If you have an extreme owner / founder mindset and a desire to solve big challenges, you’ll find yourself at home
- 2-4 years of experience in strategy, operations, consulting, product, or growth roles. You must have a proven track record of solving complex problems and delivering data-driven insights
- Strong analytical skills. You should be proficient in data analysis, and visualization (e.g., Looker, Tableau, Excel/Sheets)
- Ability to think critically and apply structured problem-solving techniques to unfamiliar challenges
- Excellent communication skills using data to influence stakeholders at various levels
- Experience in cross-functional collaboration to achieve common goals
- Ability to work independently, prioritize tasks, and manage multiple projects in a fast-paced environment
- Strong attention to detail. Dive into the numbers to inform sound decision-making
Desirable
- Familiarity with the SaaS or technology sector, particularly in high-growth or fast-paced environments
- Familiarity with product-led growth and self-service experiences
- Experience working with senior leadership or executives. You should have experience presenting insights and recommendations that drive strategic decision-making
- Experience with business intelligence tools and financial analysis
What the job involves
- This position is needed to unlock exceptional growth for Twilio’s customers and business
- We are seeking a high-achieving individual to join Twilio’s Strategy & Operations team. In this high-visibility role, you will drive cross-functional programs that align with the CEO’s vision and accelerate business success
- You will do this by defining complex problems and solving them through data analysis, storytelling, customer & internal interviews, cross-functional relationships, and strategic insights. You will be an owner of strategic projects with significant autonomy, and have a desire for continuous learning through mentoring
- Have a direct and measurable impact on Twilio’s performance and the customer experience. You will tackle strategic challenges and deliver actionable insights
- Perform hands-on data analysis and create models and visualizations that support decision-making. You will also tell compelling stories that influence both customer-focused and internal initiatives
- Partner with leaders across GTM, Product, Operations, Engineering, and Finance. You will ensure alignment on strategic objectives and key initiatives that benefit both the company and its customers
- Build executive communication materials that clearly convey program status, recommendations, and business impact
- Maintain an independent perspective and challenge the status quo. You will ensure that business goals are achieved effectively and efficiently, benefiting both customer and company outcomes
- Become a Subject Matter Expert on key programs. You will know the success metrics, key players, and priorities, with a focus on delivering value for Twilio’s customers
- Experiment and iterate to achieve optimal outcomes. You will define success criteria and diligently track performance
- Foster cross-functional alignment and collaboration. You will ensure projects are delivered on time and to a high standard, positively impacting customer experience and company success
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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