Senior Technical Account Manager, Element
+ Annual Bonus + Share Options
An open network for secure, decentralised communication
Job no longer available
An open network for secure, decentralised communication
101-200 employees
Job no longer available
+ Annual Bonus + Share Options
101-200 employees
Company mission
To make communication better for everyone.
Role
Who you are
- Fluent in German and English (C1 level)
- Excellent communications skills; able to explain technical concepts to a non-technical audience
- Ability to empathise with customers and effectively manage expectations
- Experience supporting the completion of complex Public Sector tenders
- Experience in a customer-facing technical role
- Experience with Kubernetes and Helm charts
- Experience supporting the delivering large software projects with complex requirements
- Product-centric thinking and the desire to develop deep product knowledge
- Our customers come from a broad range of domains - experience in any vertical will be valued, but right now we would particularly value expertise in:
- Public Sector (Germany specifically)
- Health Care
- Defence
Desirable
- Additionally, we are ideally looking for someone who has
- Experience working with German Government customers
- Experience working with Open Source projects
- Demonstrated ability to work as part of a fully distributed team
- Security clearance SÜ2 would be beneficial
What the job involves
- You’ll work as part of a small, distributed team of customer-facing technical experts, helping our customers to realise the full benefits of Matrix through our world-leading expertise and proprietary solutions
- As a Technical Account Manager you can expect to be deeply involved with a small number of key clients, designing solutions to meet their needs, and championing their perspective internally as our products evolve over time
- The Technical Account Manager position can be a varied role, so you can expect to be involved in the following:
- Customer Management:
- Building and maintaining strong, long-term relationships with customers
- Understanding customer needs and usage of Element products
- Representing your customers’ perspectives and needs in the product development process
- Keeping customers informed about new features, updates, and best practices
- Solutions Design / Roadmap Sponsorship Coordination:
- Gathering requirements and designing a solution from the available components (Open Source and proprietary)
- Coordinating effort estimation; assembling quotes; reporting delivery progress
- Product Expertise:
- Supporting the pre-sales process with in-depth knowledge of Element products
- Showcasing Element products in technical sales demonstrations
- Tender Response Management:
- Helping to prepare, submit, and oversee bids for contracts
- Feedback and Improvement:
- Gathering and documenting client feedback on products or services
- Working with the product development team to relay client requirements and help shape future product enhancements
- Continuously seeking ways to improve client satisfaction and the overall customer experience
Our take
Element emerged from the creators of Matrix with the goal of nurturing and financing the Matrix ecosystem, which established a groundbreaking standard for open-source decentralised communication.
Recognising the significance of instant messaging for productivity, especially exemplified by platforms like Slack and WhatsApp, Matrix and Element identified an unmet need for secure network-based services. This approach allows companies to retain complete control over their data, distinguishing Element in the market.
Financial backing is being put towards expanding its technology and enhancing its peer-to-peer architecture. The ultimate aim is to eliminate the necessity for servers, with a specific focus on refining Element's decentralised voice and video conferencing services. This allocation of resources positions Element to not only meet current market demands but also to pioneer innovative solutions in secure communication technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Chiswick, London, UK
Leadership
Amandine Le Pape
(Co-Founder & COO)Co-founder of Matrix.org. They previously worked in Project Management roles at Amdocs for over 11 years.
Mattew Hodgson
(Co-Founder, CEO & CTO)Co-founder of Matrix.org. They also have 14 years of experience as a Software Developer and Product Manager at MX Telecom and OpenMarket. As well as 5 Years experience as a Director of Communications at Amdocs.
Share this job