Client Implementation Manager, Rightway
$90-130k
Personalized healthcare platform for employees
Job no longer available
Personalized healthcare platform for employees
501-1000 employees
Job no longer available
$90-130k
501-1000 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- 4+ years experience as an implementation manager or similar project management and client-facing role within health benefits, digital health, health plans or systems
- Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members, in a highly-professional environment
- Strong project leadership skills, with proven ability to multitask effectively, including assisting with projects belonging to other team members
- A think-on-your-feet approach, with adept problem-solving skills and an ability to understand and respond to new and diverse client needs
- The background, empathy, and business skills necessary to grasp clients’ priorities, pain points, and goals
- Ability to prioritize between tight deadlines and longer, strategic goals and objectives
- A true collaborator who acts with grace, humility, inclusiveness, and open-mindedness
- Energy and passion to execute on deliverables in a dynamic, fast-paced environment
- Demonstrated product expertise and the ability to learn new products
What the job involves
- We’re looking for an implementation manager to onboard a wide-range of new clients in the navigation business line
- In this role, you’ll work alongside internal stakeholders and new clients to manage the end-to-end implementation process, drive toward key deadlines and deliverables, and ensure successful launches
- This is a high-impact, high-profile role in which you’ll leverage both creativity and operational acumen to optimize processes and develop best practices for the growing implementation function
- Responsible for the overall project management and deliverable tracking for new client implementations
- Review client RFPs and contracts to ensure all commitments are reflected in the project plan
- Manage timelines and expectations of new clients, partnering with internal stakeholders and SMEs
- Act as a cross-functional liaison, tracking deliverables and flagging issues / blockers
- Ensure operational and technology readiness for go-live by coordinating with internal and external stakeholders, including third-parties
- In conjunction with the CSM, monitor go-live operational activity to identify any potential issues and develop rapid response plans to implement solutions and remediation efforts
- Manage and oversee multiple implementations simultaneously
- Create client specific playbooks for internal teams as part of client implementation
- Evaluate & enhance current project management tools / templates and best practices for the implementation team
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- Competitive compensation
- Health Savings Account
- External learning and career development panels
- Hybrid in-office culture and commuter benefits at our NYC HQ
- Full medical, dental, and vision insurance
- 401K
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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