Director of Renewals Strategy & Operations, Okta
$176-295k
Actual salary range is dependent on location. Offers equity (where applicable) and bonus
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$176-295k
Actual salary range is dependent on location. Offers equity (where applicable) and bonus
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- The ideal candidate will complement our team’s operational expertise by stretching our analytical thinking and helping us better understand our customers and business drivers
- 10-12+ years of experience in an operational analytics or reporting role, preferably with a focus on GTM, sales, renewals or post-sales functions
- Significant knowledge and experience in Salesforce is required; experience with Tableau and Clari is a plus
- An established track record of driving complex, cross-functional initiatives that result in measurable impact
- Excellent reporting and analytical skills with a demonstrated ability to collect, assess, and present data in an actionable and insightful way
- Structured, logical, and creative thinking with the ability to dissect a problem and iteratively test solutions
- Strong understanding of SaaS financial and business metrics, particularly those related to renewals and churn
- Strong verbal and written communication skills, with experience presenting clear, well-thought-out recommendations to senior management
- Excellent organizational skills, with the ability to manage multiple concurrent projects with varying priority
- Experience leading or heavily supporting an annual budget planning process is a plus
What the job involves
- The Renewals team is a critical component of our mission, ensuring customers continue to realize value and grow their relationship with us
- We are seeking a Director of Renewals Strategy and Operations to act as the key strategic partner to our global renewals leadership
- This is a highly cross-functional and strategic role for an individual with a strong bias towards action who can identify gaps, think critically, and mobilize resources to achieve our goals
- You will be instrumental in shaping our long-term strategy, leading our annual planning processes, and breaking down objectives into a cohesive execution plan
- A key focus of this role will be enhancing our churn forecasting efforts and pioneering the use of AI initiatives to boost employee productivity and support churn mitigation efforts
- Act as the primary strategic operations partner to the global renewals leadership team, providing key input for operations reviews and planning conversations
- Lead the annual planning process for the renewals organization, including building and owning capacity and resourcing models in close coordination with FP&A and leadership teams
- Own and enhance the weekly renewal forecast process; you will be responsible for its accuracy, automation, and communication to senior management
- Pioneer and support AI initiatives designed to enhance employee productivity, improve forecast accuracy, and develop proactive churn mitigation strategies
- Develop and implement strategies for automating the renewal process for our long-tail customers through programs like auto-renew and self-service portals
- Lead the renewals systems strategy in partnership with business technology (BT) teams, which includes managing a queue of enhancements and bugs, providing design input, and ensuring UAT is completed.
- Conduct ad hoc analyses to understand churn drivers, renewal trends, and other key business questions, such as competitive losses or changes in weighted term length
- Partner with leadership to design territories and assign renewal managers accordingly
- Help design, administer, and report on renewal commission plans and spiffs, with a vision to potentially transition some responsibilities to the incentive compensation team over time
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. They aim to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 117 more jobs at Okta