Senior Enterprise Strategy & Operations Associate, DoorDash
$100-135k
+ Equity
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$100-135k
+ Equity
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have 3+ years of experience in a project management or operations role
- BA/BS degree in business or related field
- Strong written/verbal communications and presentation skills
- Strong project management and operational management skills
- Strong excel and data analysis skills
- You have a positive attitude and are a problem-solver. You enjoy diagnosing issues and developing creative approaches to solve challenges
- You are customer-centric - you have a customer-first mentality, are effective at working with people with varying degrees of technical ability
- You are comfortable working in fast-paced and demanding environments
- You are eager to set and achieve your goals
- You are organized and meticulous with impeccable communication and presentation skills
- Experience with CRM systems, including Salesforce and Data Loader, and Google Suite
- You’re naturally curious – You always look for ways to innovate and improve and want to shape the vision and direction of the company
- You are an empathetic team player that listens to and takes action based on feedback from other stakeholders; you weigh the needs of different teams and come up with fair and equitable solutions
- You are a master of prioritization and able to shift focus to urgent issues as they arise; you can rank tasks in order of urgency and impact
- You are a strong business thinker, able to use ‘first principles’ to solve challenging business problems at their root level
- You are data-driven, able to audit data with strong attention to detail and accuracy, and passionate about ensuring data accuracy
- You are a self-motivated, rapid learner, excited about developing your analytical and problem-solving skills
- You are results-oriented, always evaluating whether our team's activities are achieving the desired, measurable impact
- You are an owner, always looking for opportunities to learn and better your work product
- You are comfortable in a fast-paced, constantly changing team-oriented environment and able to manage multiple deadlines simultaneously
- You are highly communicative and proactive in working with the team and cross-functional partners
- You are entrepreneurial; you have a bias towards action, an ownership mentality, and are able to thrive in a fast-paced, constantly changing work environment
- You are naturally curious. You always look for ways to innovate and improve and want to share the vision and direction of the company
- You are gritty. You roll up your sleeves and do whatever it takes to make things successful
- You are a problem solver with a positive attitude. You enjoy diagnosing issues and developing creative approaches to solve challenges
What the job involves
- You will report into the Manager, Enterprise Launch Operations in our Enterprise Sales organization
- DoorDash is in need of an experienced, data-driven operator to accelerate our growth in the US Restaurant space
- This will include partnering cross-functionally with marketing, sales, operations, finance, legal, product and our senior leadership team to identify opportunities for process optimization, analyze the trade-offs and execute the solution across the Enterprise organization
- The position will require relentless prioritization and data-driven decision-making to ensure the team is working towards the right goals and has the tools, processes and strategy required to achieve them
- In this role you’ll have the rare opportunity to help define and lead some of the most impactful initiatives we undertake as a company
- Strategize – Devise and execute process improvements to enhance sales productivity and partner management for our most valuable merchant partners
- Collaborate – Work cross functionally with our internal business partners to support best in class performance for our merchants
- Influence – Manage cross-functional projects with our sales, partner management, operations, product, engineering, business operations and BD teams to improve the internal tools being built for our sales and partner management teams
- Scale - Document and train internal teams on new processes and refine these on an ongoing basis
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job