Senior Client Account Manager, AND Digital
Netherlands
Developing & delivering digital products and platforms
Be an early applicant
Developing & delivering digital products and platforms
1001+ employees
Be an early applicant
1001+ employees
Company mission
To close the world's digital skills gap.
Role
Who you are
- Strong commercial background with a track record in account management and business development
- Experience in a digital, technology, or consultancy environment
- Strategic thinker with a hands-on approach to execution
- Strong relationship-building and influencing skills
What the job involves
- As Senior Client Account Manager you are the first point of contact for clients
- Building relationships, growing the accounts, and ensuring our delivery teams are set up for success
- The Client Services Manager works closely with stakeholders, leveraging AND’s full range of capabilities to respond to client needs, identify and solve challenges, and grow our engagement
- In addition, this role is a key to the smooth running of a club - supporting running many of the day to day operational processes of the club
- We also expect the Client Services Manager to be close to both clients AND our people - we know when our ANDis are engaged they deliver their best work, so the Client Services Manager works to ensure optimal balance of people and client needs
- Reporting into the Head of Client Services the Senior Client Account Manager will play a key role in supporting the Service team to ensure we deliver a great experience for our clients
- You will be responsible for managing the day to day operations and relationships for 3-4 client accounts and supporting the Service Delivery Lead in growing these accounts.
- This requires high levels of attention to detail, prioritisation of tasks and ownership of actions
- Your role will focus on building relationships with a range of client stakeholders to understand and meet client needs, identifying new opportunities to grow the account, acting as an escalation point for the delivery teams where they need support, and ensuring key commercial processes are in place and working effectively
- Client delivery will be led by our Product Delivery Leads, and you will work closely with these roles.
- Whilst they are responsible for delivery, the client service team is responsible for the account overall, and it is therefore essential you have a good understanding of delivery to ensure those teams are set up effectively
- Act as a trusted advisor to clients, understanding their challenges and providing tailored solutions
- Identify opportunities to introduce new propositions and expand relationships beyond the current business unit
- Collaborate with delivery teams to ensure successful project outcomes
- Monitor account performance and provide regular reporting
Our take
Having realised a growing demand for digital transformation, AND Digital set out to bridge the gap for companies between the need to improve their digital capability and their ability to attract and retain tech talent. Using a 'club' based model, the company operates with autonomous units, allowing them to serve the needs of their clients in an agile way whilst also being able to access the wider resources available to a company of its size.
AND Digital works on a disruptive model that upturns existing company processes to truly offer a comprehensive digital transformation solution, with services in consulting, app development, UX and design, and more.
With funding secured from the Business Growth Fund, the next few years are set out to be an interesting time for AND Digital. The company has been well poised to deal with the increased demand for digital capabilities brought on by the pandemic, but the real test will be whether it can sustain this moving forward through its unique approach to building, training and coaching.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2021
$10.6m
EARLY VC
Feb 2020
$14.6m
EARLY VC
Total funding: $25.2m
Company benefits
- 6% employer pension contribution
- Life Assurance
- Private Medical Insurance
- Share scheme
- Income protection
- £1,000 Flex Fund - Personalise your benefits to suit your needs
- Health Improvement plan
- Health, dental and optical cash plan
- Cycle to work scheme
- Gym membership
- Experience Days
- Car Salary Sacrifice
Company HQ
Maidenhead, UK
Leadership
Paramjit Uppal
(Founder)Former Founder of Qedis (brought out by North Highland UK in 2013) and Director at Deloitte.
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