Senior/Lead Search Engineer, Salesforce
$172-236.5k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$172-236.5k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Have 5+ years of experience in software engineering as an individual contributor
- Enjoy fast-paced environments and can quickly adjust to new and changing requirements
- Understanding of and experience with modern ML/AI technologies, including natural language processing (NLP) and LLMs (e.g., GPT-3+, open source models, etc.), RAG architectures, Agent-based systems and their applications with a track record of evaluating new technologies
- Understanding of information retrieval concepts, relevance metrics (e.g., precision@k, recall, NDCG), and user engagement metrics
- Experience with statistical analysis, experimentation frameworks, and A/B testing in a production environment
- Proficiency in Python and data analysis tools like SQL, Spark, or Pandas
- Strong understanding of LLM behavior, prompt design strategies (e.g. few-shot, chain-of-thought), and evaluation methods. Experience with LLM APIs (e.g., OpenAI, Anthropic, or Hugging Face) is required
- Nice to have: familiarity with search technologies (e.g., Elasticsearch, Solr, Lucene) and ML-powered ranking systems
- Are highly ambitious and driven and set high goals for yourself and others
- Bachelor’s degree or equivalent experience in Computer Science, Software Engineering, or a related technical field
What the job involves
- We are seeking an AI Software Engineer for Commerce Cloud Agentforce who will deliver cutting-edge AI-powered features and products on our e-commerce platform
- This engineer will leverage advanced AI methods — including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Vector Databases and AI agent frameworks — to build transformative commerce experiences that delight customers and drive business value
- If you thrive in a fast-moving environment, have a passion for innovation, and want to be at the forefront of AI development, we want to hear from you!
- Develop foundational features from the ground up powered by LLMs
- Improve LLM and RAG models for various e-commerce workflows using various techniques from domain search and vector-based retrieval
- Optimize prompts that drive high-performing outputs from large language models in real-world applications
- Design and implement evaluation and logging systems to monitor performance
- Design, implement, and refine metrics to measure the quality and performance of search, recommendation and agentic systems (such as NDCG, MRR, CTR, conversion rate, and revenue per session) on the commerce platform
- Develop automated pipelines for evaluating algorithmic changes using A/B testing and offline evaluation frameworks. Analyze user behavior signals (clicks, dwell time, scroll depth, etc.) to derive actionable insights about search relevance and customer intent
- Ability to wear multiple hats: research, coding, planning, brainstorming, interviewing, and cross-team collaboration
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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