Senior Account Manager, Bigblue

• Min 3+ year of experience in a CSM/Account Management/Sales position
• Doer-mentality
• Hustling multi-tasker and thrive in a fast-paced environment
• Not afraid of operational day-to-day
• Problem-solver
• FRENCH bilingual and fluent in English
• Excellent interpersonal skills

Desirable

• As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success
• Build and maintain strong relationships with merchants in your portfolio
• Support the various stakeholders in their day-to-day use of the Bigblue service
• Be a trusted advisor and a business advocate for our merchants
• Contribute to our merchant’s strategic development and identify metrics that drive growth
• Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
• Identify new opportunities and upsell
• Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations
• Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue
• Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes)

• 1. Informal discovery call (Google Meet)
• 2. Experience deep dive (Google Meet)
• 3. Case-study
• 4. On-site interviews (in our Paris offices, half-day)
• 5. References