Senior Data Analyst, SeatGeek
Operations
$105-147k
+ Equity stake
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$105-147k
+ Equity stake
501-1000 employees
Company mission
SeatGeek’s mission is to help the world to experience more live.
Role
Who you are
- 3+ years of relevant experience
- A degree or higher in economics, psychology, computer science, statistics, mathematics or another quantitative discipline
- Expert-level knowledge of SQL
- Experience performing analysis with large datasets
- Experience building reports and dashboards using business intelligence tools
- A track record of influencing business strategy with data
- A strong statistical understanding of online testing methodologies and metric development
- Natural Language Processing experience - nice to have
- Proficiency in a scripting language (Python or R) - nice to have
- Domain expertise or past experience in operations - nice to have
What the job involves
- We are looking for a Senior Data Analyst to join our analytics team to focus on improving our operational excellence
- In this role, you will partner closely with our Marketplace Operations organization, primarily our Customer Support team, as well as Fulfillment and Event Operations, to elevate the customer experience across all inbound and outbound interactions
- Using SQL, and advanced analytics techniques across our stack, you’ll transform raw data into actionable insights that guide decision-making, highlight opportunities, and drive measurable improvements
- You’ll collaborate cross-functionally with Operations, Product, and Engineering to define success, measure the impact of initiatives, and build the analytical foundations needed for scalable, high-quality support
- Partnering closely with our Marketplace Ops team, you will guide ops investment decisions and drive business impact through (among other things):
- Developing reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT, cost per resolution)
- Creating data-driven prioritization systems that quantify the expected cost of delayed resolution and inform routing strategies, including identifying candidates for VIP/fast-track treatment
- Evaluating and improving contact volume forecasting by breaking down seasonality, near-term momentum, and historical spikiness patterns to strengthen operational planning
- Surfacing user insights that connect support quality to broader business outcomes, enabling leaders to understand the downstream implications of support performance on revenue and customer experience
- Partnering with Product and Engineering to enact and test preventative product solutions and measuring the impact on support metrics
- As a member of SeatGeek’s Analytics team, you will be able to collaborate with and learn from a group of high-performing analysts, data scientists and engineers!
- Own our business relationship with stakeholders on the Marketplace Ops team, understanding their objectives and aligning our analytical roadmap to achieve those goals
- Develop our understanding of lifetime customer value by connecting operational excellence, problem-order dynamics, and support experience quality to retention and revenue outcomes
- Conduct exploratory analysis to identify pockets of under-performance in the Support organization, including contact types, workflows, and root-cause categories
- Analyze chatbot and text-based data (NLP) to understand customer intent, friction points, and automation improvement areas
- Evaluate different chat bot vendors and plan and conduct A/B tests to improve performance. Determine strategy for making chatbot data accessible to DWH
- Build lasting modeling solutions, automate analyses, and author pipelines via SQL-based ETL frameworks
- Improve the hygiene and usability of operational data (Zendesk, UnitQ, and more) enabling us to make decisions based on cost dynamics
- Scheduling/Orchestration: Airflow
- ETL: Fivetran, Python and dbt
- Data Warehouse: Redshift
- Event Stream: mParticle
- Experimentation: Optimizely
- Dashboarding: Looker & Hex
- Code versioning: Gitlab
- Required languages: SQL and Python
- Support Text Exploration: UnitQ
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.2m
SERIES D
Total funding: $417.3m
Company benefits
- Health Insurance Coverage
- Ample Paid Time Off
- 401k Matching Program
- Parental Leave - 16 weeks of leave in a 12-month period
- Health and wellness subscriptions to services like One Medical, Ginger.io and Headspace
- Regular virtual team hangs & happy hours + Company-Wide Hackathons 3-4 times per Year
- SeatGeek Monthly Ticket-Purchase Stipend
- Flexible work environment - Work as many days a week in the office as you'd like, or 100% remotely
- WFH Office Setup Stipend
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Worked as a consultant for Bain. Founded and sold another startup, Scribnia, before founding SeatGeek.
Russell D'Souza
(Co-Founder)Worked as an analyst for Monitor. Founded and sold another startup, Scribnia, before founding SeatGeek.
Eric Waller
(Co-Founder)Worked as a Web Developer at Tickerhound. Co-founded and was a Web Developer at Niqos.
Share this job
View 35 more jobs at SeatGeek