Enterprise Customer Success Manager, MaestroQA

$140-160k

Mid level

New York

Call center quality assurance software

Job no longer available

Call center quality assurance software

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Job no longer available

$140-160k

Mid level

New York

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Company mission

To help companies across the world improve their customers' experiences with better customer support.

Job

Company

Role

Who you are

These statements resonate with you:
Other companies have been overlooking your potential and this is the place that sees something different in your abilities
You want to be coached and trained more than ever before
You want your peers and managers to work closely with you and challenge your ideas to both self-improve and deliver a better experience for customers
Key Requirements:
Can walk us through 2-3 Customers that required deep discovery, champion building, and multi-stakeholder organizational alignment to get through a key upsell, renewal, or implementation - and required working together as a team internally

What the job involves

You can be a CSM for something that everyone knows they need or you can be a CSM for something that needs your help evangelizing the importance - you want the latter
You want to be trained and coached daily to rapidly improve your skills
You hate CSMing on an island - you want a team-based approach to customer success

Our take

Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.

MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.

The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-12% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.3)

Company

Funding (last 2 of 3 rounds)

Sep 2021

$25m

SERIES A

Oct 2019

$4.5m

SEED

Total funding: $31.3m

Company HQ

Midtown Manhattan, New York, NY

Leadership

Vasu Prathipati

(CEO)

Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.

Harrison Hunter

(CTO & CISO)

Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.

Salary benchmarks

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