Global Partner Account Manager, Sabio
More information about location
Customer experience transformation firm
Open for applications
Customer experience transformation firm
501-1000 employees
Open for applications
More information about location
501-1000 employees
Company mission
Sabio's mission is to help companies build a truly responsive platform tailored to the precise needs of businesses and their customers.
Role
Who you are
- We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning
- This role requires a strategic mindset, strong commercial acumen, and the ability to influence at all organisational levels to maximize the value of our partnerships
- We look for people with the right cultural fit having what it takes to drive our business forward
- We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours
- Deep understanding of the CX technology landscape, including cloud platforms and AI-driven solutions
- Knowledge of partner ecosystems, particularly Genesys, AWS, and other leading CX technology providers
- Strong grasp of commercial models, including ACV, gross profit metrics, and joint go-to-market strategies
- Exceptional stakeholder management and relationship-building skills
- Strong negotiation and influencing capabilities at all levels, including C-suite
- Ability to create compelling value propositions and joint solutions with partners
- Excellent communication skills, including presentation and written communication
- Proven track record in managing global partner relationships and delivering commercial success
- Experience in developing and executing multi-region partnership strategies
- Ability to align complex internal and external priorities to drive business outcomes
- Customer Experience (CX) platforms (e.g., Genesys Cloud, AWS Connect)
- CRM and pipeline management tools (e.g., Salesforce)
- Data analytics and AI/ML technologies
- Cloud-based infrastructure and SaaS models
- Bachelor's degree in Business, Technology, or a related field (or equivalent experience)
- MBA or advanced degree preferred
- Relevant certifications from key partners (e.g., Genesys Cloud, AWS) are advantageous
- Project Management Professional (PMP) or equivalent (desirable)
What the job involves
- We are currently looking for a passionate and enthusiastic Global Partner Account Manager to join our Sales team
- As a Global Partner Account Manager, you will be the primary interface and relationship owner for Sabio’s key strategic partners across our global operating regions
- You will align Sabio’s strategy with partner objectives, drive joint business development initiatives, and deliver against key performance metrics such as growth, gross profit (GP) bookings, and annual contract value (ACV)
- You will play an important role in driving change within our business, joining a department that is continually on a journey of change
- Reporting to: Chief Revenue Officer
- Serve as the primary interface for strategic partners (e.g., Genesys, AWS, Google, Cognigy) across all global regions
- Build and maintain strong, mutually beneficial relationships from C-suite to operational levels
- Ensure alignment between Sabio and partners through regular governance, including Quarterly Business Reviews (QBRs), joint account planning, GTM strategies in each Sabio geography and process mapping
- Align Sabio’s corporate strategy with partner objectives, ensuring mutual understanding and commitment
- Collaborate with partners to co-develop go-to-market (GTM) strategies and commercial offerings
- Deliver on GP bookings, ACV, and margin improvement targets across all key regions (UK, Benelux, Nordics, France, Spain, South Africa, and others as required)
- Drive joint pipeline development, sales alignment, and deal registration within partner management systems
- Manage Partner rebate programs, MDF funding and sales incentive programs, to ensure Sabio maximise the available funding and commercial incentives available from each partner
- Manage all aspects of partner engagement, including opportunity deal registrations, pipeline reporting, opportunity tracking, Salesforce reporting, and incentive program management (e.g., MDF, SPIFFs, rebates)
- Collaborate with field marketing to secure partner funding and maximize return through co-branded campaigns and events
- Identify opportunities to enhance Sabio’s service capabilities through partner technologies
- Drive emerging technology initiatives, including AI/analytics, cloud infrastructure, WFM, WFO and advanced CX solutions
- Maintain and report on partner governance frameworks, including sales planning, customer bid reviews, and contractual alignment
- Regularly update internal stakeholders on partner programs, incentives, parter scorecards and strategic priorities
- This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company
Application process
- Applied
- Talent Team Review
- Initial Interview
- Skills Based Interview
- Final Interview
Salary benchmarks
Our take
Sabio grew out of a need for a systems integrator specifically focused on contact centre technology. It is now an innovative unified communications and contact centre services company, focused on delivering exceptional customer contact strategies and solutions.
To achieve this, Sabio uses its own technology and that of world-class technology leaders such as Avaya, Nuance and Verint. Its analytics and insight tools help users improve visibility, responsiveness and control across all the customer-interaction channels. The group works with major brands worldwide, including the AA, BNP Paribas, DHL, Liverpool Victoria, Office Depot and Sainsbury’s Argos.
Sabio has recently heavily expanded its customer experience capabilities and geographic coverage through several acquisitions, towards a goal of becoming the leading player across the European customer experience market. With double-digit revenue growth into 2023 driven by massive increases in its sales it is well poised to achieve this goal.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Jul 2016
$67.4m
GROWTH EQUITY VC
Total funding: $67.4m
Company benefits
- Pension Scheme
- Remote/Flexible work
- Life insurance
- Private health and dental care
- Cycle to work
- 28 days paid holiday a year- (this includes three Sabio days)
- LinkedIn Learning
- Plus many more! (Benefits are dependant on your base location.)
Company HQ
London, UK
Leadership
Andy Roberts
(CEO)Was previously Non Executive Director for Modern Networks and Branch Director at Lloyds TSB.
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