Junior Test Engineer, Mojio

• You’re a technically skilled and detail-oriented professional with a passion for solving hardware challenges and optimizing device performance
• With a background in electronics or a related field and hands-on experience in telematics or IoT support, you bring strong diagnostic abilities and a proactive mindset
• You thrive in customer-facing roles, communicate clearly, and are driven by the goal of delivering reliable and seamless hardware experiences
• Strong understanding of hardware troubleshooting, diagnostics, and issue resolution
• Experience with automotive systems or IoT device deployment and maintenance
• Familiarity with connectivity platforms (e.g., cellular networks, GPS, Bluetooth, Wi-Fi) and communication protocols
• Proficiency in using support ticketing systems and documentation tools
• Ability to read and interpret hardware schematics and technical manuals
• Excellent communication skills and customer service orientation
• Experience with test and measurement tools for hardware evaluation is a plus
• Ability to work independently and collaboratively in fast-paced environments

Desirable

• In this role, you’ll be at the forefront of supporting mission-critical deployments, ensuring hardware reliability, and maintaining seamless connectivity for customers
• You’ll have the chance to apply your technical expertise in a fast-paced environment, work closely with cross-functional teams, and make a tangible impact on customer success and satisfaction
• Vendor Interfacing: Define and track issues with vendor hardware/software. Work with the vendor(s) to get those issues resolved
• Customer Issue Management: Handle tickets and customer-reported hardware issues promptly, providing effective troubleshooting, technical support, and resolution
• Deployment Support: Assist in deploying telematics hardware solutions, ensuring seamless integration and operation in customer environments. Address technical challenges during deployment to minimize downtime and enhance customer satisfaction
• Hardware Evaluation: Conduct thorough testing and validation of hardware components and systems. Document test procedures, outcomes, and manage any necessary adjustments
• Connectivity Oversight: Manage and monitor connectivity platforms and services to ensure reliable, uninterrupted data transmission and device communication