Onsite IT Support Engineer, Pomelo Care

• 5+ years of experience in an IT support/operations role
• High-level customer service orientation with a focus on end-user experience
• Success both when working independently and within a team
• Comfortable working directly with executives and other senior members of leadership
• Experience supporting audio/video/telephony equipment in an office setting
• Experience managing office networking equipment and services including Wi-Fi access points, network switches and cabling
• Familiarity with office security configurations such as door access systems and security cameras
• Experience managing a physical hardware inventory
• Strong communication skills and ability to understand/empathize with users
• Experience administering Okta, Google Workspace, Slack, and Zoom
• Experience managing and supporting Macs and macOS
• Knowledge and experience with MDM tools
• Experience automating repetitive tasks

Desirable

• As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup
• Create an intuitive and user-friendly technology environment for your fellow Pomelos!
• Provide onsite support in our NYC office at least twice a week (or as needed)
• Partner with fellow IT team members to document, improve and automate IT processes
• Define and meet support SLAs
• Implement security policies across Okta, Slack, Google Workspace and other third-party vendors to keep our patients' data safe