Onsite IT Support Engineer, Pomelo Care
$85-100k
Offers equity compensation
2+ days a week in office
National leader in evidence-based healthcare for women and children
Open for applications
National leader in evidence-based healthcare for women and children
101-200 employees
Open for applications
$85-100k
Offers equity compensation
2+ days a week in office
101-200 employees
Company mission
To advance research and technology to break barriers and improve outcomes.
Role
Who you are
- 5+ years of experience in an IT support/operations role
- High-level customer service orientation with a focus on end-user experience
- Success both when working independently and within a team
- Comfortable working directly with executives and other senior members of leadership
- Experience supporting audio/video/telephony equipment in an office setting
- Experience managing office networking equipment and services including Wi-Fi access points, network switches and cabling
- Familiarity with office security configurations such as door access systems and security cameras
- Experience managing a physical hardware inventory
- Strong communication skills and ability to understand/empathize with users
- Experience administering Okta, Google Workspace, Slack, and Zoom
- Experience managing and supporting Macs and macOS
- Knowledge and experience with MDM tools
- Experience automating repetitive tasks
Desirable
- Experience at a healthcare startup
- Experience working with Kandji
- Experience with BetterCloud, Slack Workflows or Okta Workflows
- Experience with Spoke, Halp or Foqal
- Experience with device lifecycle management platforms like Firstbase, Hofy or Allwhere
- Experience working with security and compliance platforms such as Vanta or Drata
What the job involves
- As an early hire on a growing IT team, you will have the chance to help shape a world-class IT program at a rapidly scaling, high-growth startup
- Create an intuitive and user-friendly technology environment for your fellow Pomelos!
- Provide onsite support in our NYC office at least twice a week (or as needed)
- Partner with fellow IT team members to document, improve and automate IT processes
- Define and meet support SLAs
- Implement security policies across Okta, Slack, Google Workspace and other third-party vendors to keep our patients' data safe
Our take
Pomelo Care, a New York-based virtual maternity care platform, is dedicated to enhancing maternal and newborn health outcomes by providing accessible and personalized care. By merging evidence-based practices with innovative technology, the company strives to transform the landscape of family care.
The platform's model provides continuous, proactive 24/7 care through a dedicated multidisciplinary team. This team utilizes data-driven insights to predict and identify potential risks early, offering personalized and evidence-based care protocols. With convenient access through a mobile app, Pomelo Care provides individuals with the support they need, while simultaneously reducing the strain on emergency resources and lowering the risk of complications during pregnancy, postpartum, and infancy.
The company is poised to see further platform adoption, with 2024 funding enabling it to strengthen its existing partnerships with Medicaid Managed Care organizations, employers, and academic medical centres. As Pomelo Care continues to extend its reach and impact, its commitment to accessible and personalized virtual care is well set to make a substantial contribution to addressing the national maternal health crisis.
Steph
Company Specialist at Welcome to the Jungle
Insights
124% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2024
$46m
SERIES B
Jun 2023
$33m
SERIES A
Total funding: $87m
Company benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Company HQ
Civic Center, New York, NY
Leadership
Marta Bralic Kerns
(CEO)Graduated from Harvard University with a Bachelor's Degree in Computer Science. Previously worked as a Software Engineer/Product Manager at Microsoft and as a Business Analyst at McKinsey & Company. Also worked at Flatiron Health in multiple roles, including Senior Vice President of Business Development.
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