Customer Success Manager, Scratchpay
$87-110k
OTE
$70-90k
BASE
+ Equity retention policy
Healthcare financing provider
Be an early applicant
Healthcare financing provider
21-100 employees
Be an early applicant
$87-110k
OTE
$70-90k
BASE
+ Equity retention policy
21-100 employees
Company mission
Scratchpay's mission is to help more patients and pets get access to the care they need to live happy lives.
Role
Who you are
- We are seeking a highly motivated and determined Customer Success Manager to join our dynamic sales team
- This role is perfect for someone who thrives in a high-energy environment and is relentless in pursuing sales opportunities through both cold calling and building on established relationships
- We are looking for hunters who embrace the chase, can confidently wield quantitative information to drive sales conversations, and are eager to excel in a competitive environment
- Demonstrated history of achievements in B2B sales, particularly within the veterinary or healthcare spaces
- Consistently ranks within the top 10% of the sales organization
- Ability to analyze data, draw conclusions, identify opportunity areas and present back to decision-makers in a digestible format
- Proficiency with CRM systems and sales enablement tools such as HubSpot, Outreach, Gong Engage, or Salesloft
- Outstanding communication and interpersonal abilities, adept at influencing and persuading
- Demonstrated resilience and perseverance, excelling in roles demanding regular cold calling and direct sales initiatives
- Coachable, inquisitive, intelligent, and characterized by a robust work ethic
- Capable of excelling in environments marked by uncertainty, adversity, and objections
What the job involves
- Own and grow a portfolio of ~1,000 top Scratch Pay customers, with a primary focus on cross-selling Scratch Checkout to drive adoption and increase overall financing volume
- Proactively engage veterinary practices through regular business reviews to uncover opportunities, strengthen relationships, and align Scratch’s solutions with their business goals
- Deliver targeted trainings and ongoing education for practice staff on the lending process, ensuring they are confident in guiding clients through loan applications and approvals
- Identify and act on cross-sell opportunities, positioning Scratch Checkout and payment processing solutions as tools to optimize operations and drive profitability
- Partner with Scratch management to relay customer feedback, highlight product opportunitie
Application process
- Submit your resume
- Answer the custom questions provided
- Feel free to add any additional information or documents you believe are relevant to your application
- Initial Screening Call with Megan Owen (Senior Director, People Operations)
- Hiring Manager Interview with Katy Honda (SVP, Commercial)
- Interview with Trevor Hanly (Chief Revenue Officer)
- Case Interview (The case material will be provided ahead of the meeting and you will share your response with a panel.)
- Co-Founder Interview with John Keatley (CEO) or Caleb Morse (President)
Our take
Access to healthcare for both humans and pets can often be unaffordable, but the nature of the situation means people are forced to find a way to pay. This often involves unfair lending rates or hidden fees within payment plans, a tactic that unfairly preys on those least able to afford it.
Scratchpay provides healthcare financing solutions for both human and pet healthcare, allowing customers to apply for payment plans across various time periods. The company provides its "Take 5" plan of five bi-weekly payments at zero percent interest, a plan which doesn't include hidden fees and is not subject to prepayment penalties or deferred interest.
The company has raised considerable funding which will be invested in developing new technology to help medical providers better connect with their clients and manage the end-to-end patient experience. Scratch is processing over $1 billion in payments annually, and is planning for further expansion as the popularity of buy now, pay later services continues to grow in the health care sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$35m
SERIES C
Sep 2020
$0.8m
EARLY VC
Total funding: $58.9m
Company benefits
- 401(k)
Company HQ
Eagle Rock, Los Angeles, CA
Leadership
John Keatley
(Co-Founder & CEO)Experience as Director of Financial Planning & Analysis, Vice President of Finance, and CFO of Green Dot Corporation from 2004 to 2013. CFO of Klarna from 2013 to 2015.
Caleb Morse
(Co-Founder & President)Senior Analyst of FP&A & Revenue and Senior Director of Banking Operations for Green Dot Corporation from 2007 to 2012. Experience as CFO and Head of Growth for Meridith Baer Home.
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