Strategic Customer Research Analyst, HUMAN
$100-130k
1-3 days a week in office
Bot mitigation & fraud detection platform
Be an early applicant
Bot mitigation & fraud detection platform
201-500 employees
Be an early applicant
$100-130k
1-3 days a week in office
201-500 employees
Company mission
Human Security's mission is to protect the heart of the internet by disrupting the economics of cybercrime.
Role
Who you are
- If you love solving complex problems at scale and presenting your findings in a way that actually resonates, this role is for you
- You have a good sense of ownership which drives you to find ways to do things better, faster, and leaner; you hold yourself accountable for the quality and accuracy of your work
- You excel at presenting complex data in a clear and engaging manner for non-technical audiences
- You are enthusiastic about providing exceptional customer support and have direct experience working with strategic clients
- You look to find new and innovative ways to tackle complex problems through meticulous experimentation and application of emerging technologies
- You are open and transparent and work in tight collaboration with other team members on data projects and cross-departmentally
- Proficiency in SQL
- Python experience or exposure, such as usage of Jupyter notebooks, strongly preferred
- AdTech experience or exposure preferred, such as knowledge of the ORTB programmatic ecosystem and protocols, knowledge of DSP vs. SSP relationships, and the basics of how ads are served
- Experience working with multi TB to PB data sets in cloud databases preferred
What the job involves
- HUMAN is looking for a Research Analyst to join our Research team—the people behind the threat intelligence and detection that protect the internet’s most trusted platforms
- In this role, you’ll work directly with some of our largest customers, surfacing insights that strengthen both their defenses and our products
- You’ll investigate massive datasets, uncover new attack patterns, and help accelerate detection from “seen in the wild” to “mitigated in HUMAN
- Lead research initiatives for 1–3 of our largest customer accounts, delivering specialized insight reports into threats and data quality
- Identify top customer concerns and recurring issues, then feed them back to improve our product systematically
- Serve as the Research/Detection team representative in business reviews and customer calls, presenting complex analysis clearly to non-technical audiences
- Collaborate with Customer Success Engineering to deliver new customer-facing features
- Spot impactful detection leads and help drive faster mitigation of emerging threats in HUMAN products
- Develop stop-gap defenses for novel threats through analyses, models, algorithms, and dashboards
- Build complex queries and reports (sub-queries, temp tables, complex joins, variables) to analyze historical data
- Improve existing techniques and tooling to reduce time-to-detection and increase operational efficiency
- Document models, algorithms, and analyses to ensure visibility, transparency, and auditability of work
Our take
HUMAN develops threat intelligence software to detect and nullify online bots imitating humans. The company has been in operation since 2011, but was originally known as White Ops until Goldman Sachs acquired it in 2020.
It’s estimated that enterprises lose around 5% of their annual online revenue because of bot fraud, which makes up a vast majority of all internet attacks. Skyrocketing bot traffic online since 2020 has led to a massive uptick in demand for services like HUMAN's, and the company now counts the likes of Adobe and Yahoo as customers.
HUMAN has established itself as a leader in its market, operating on five continents. With the Goldman Sachs acquisition and strong funding at its back, the company is showing no signs of slowing down. It has continued to bolster its position by merging with web app safeguarding business PerimeterX, as well as acquiring anti-malvertising leader clean.io. In 2024 it announced a string of new leadership hires amidst accelerated investment in the public sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Oct 2024
$50m
GROWTH EQUITY VC
Jan 2022
$100m
GROWTH EQUITY VC
Total funding: $181m
Company benefits
- Unlimited PTO
- HUMAN Days - full days off for the whole company so Humans can recharge
- Equity in the company
- Work from anywhere, anytime
Company HQ
New York City, New York, USA
Leadership
Tamer Hassan
(Executive Chairman)Former pilot & officer in the United States Air Force. Founder & former CEO at big data analytics company, Compel Data Technologies.
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