Head of Consumer Growth, Toast
$214-342k
OTE
Plus the eligibility for equity and/or other benefits
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$214-342k
OTE
Plus the eligibility for equity and/or other benefits
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- We’re looking for an entrepreneurial and results-oriented leader with a passion for consumer technology and a deep understanding of growth dynamics
- Proven track record of driving profitable growth for consumer-facing apps and marketplaces
- Deep knowledge of hyperlocal growth strategies, including geotargeted campaigns, local SEO, and referral networks
- Comfortable operating in an early-stage venture environment where speed, iteration, and adaptability are key to success
- Proven ability to make data-driven budget decisions and report on cost-efficiency metrics to executive stakeholders
- Deep experimentation mindset: comfortable designing and interpreting A/B tests, multivariate experiments, and user feedback loops
- Exceptional communication and storytelling skills, capable of influencing stakeholders across the organization
- Technical fluency with CRM/CDP platforms, analytics/SQL, attribution tools, and marketing automation platforms
- Passion for local dining experiences and consumer technology
- Bachelor's or Master's degree in a relevant field preferred but not required
What the job involves
- Join Toast's Consumer org, an emerging B2C venture within Toast
- Our mission is to create a restaurant-friendly consumer network to help our restaurant customers thrive
- We're seeking a seasoned, hands-on growth leader to drive the expansion of our Local by Toast consumer app
- As the first growth hire in this rapidly growing org, you'll build and scale our growth capability
- You'll partner with B2C leaders across Product, Design, Engineering, Care, Strategy & Ops and Toast’s Marketing team to rapidly scale the distribution and impact of the Local by Toast app
- As the Head of Consumer Growth, you will be responsible for designing and executing strategies to drive sustainable and profitable user acquisition, engagement, and retention for Local by Toast
- You will partner closely with the Consumer R&D team to innovate and scale the app, ensuring measurable impact on business goals
- Own channel strategy and budget allocation across all growth bets
- Collaborate cross-functionally to ensure alignment on growth priorities, communicate performance insights, and advocate for growth-related resource needs
- Develop the growth tech stack and data infrastructure, selecting and implementing attribution and automation tools that enable effective experimentation and measurement
- Partner with R&D team to optimize user flows and develop new product experiences driven by growth insights
- Drive community engagement initiatives—both online and offline—to foster brand advocacy and word-of-mouth growth. Collaborate with the Toast Marketing Team to develop and launch the Local by Toast brand
- Plan and execute regional market pilots of new product experiences to optimize for finding product market fit
- Establish KPIs and dashboards to track growth performance
- Build and lead a high-performing growth team as the team scales
- Foster a culture of innovation, experimentation, and data-driven decision-making
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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