Business Operations Director, Salesforce

• 10+ years of program management experience, with a focus on reliability, availability, or observability in cloud or SaaS environments
• 5+ years of experience in supporting large-scale SAAS or cloud provider environments
• Proven ability to manage large-scale, cross-functional initiatives, building strong alignment with leadership and stakeholders
• Strong understanding of service reliability, availability KPIs, and best practices in cloud infrastructure
• Experience in building and executing operational models, using continuous improvement frameworks
• Demonstrated cross-functional communication and relationship-building skills with Executive Leadership, with demonstrated ability to work effectively and collaboratively with diverse team members and external parties
• Expertise in project management methodologies (Agile, Lean, etc.) and tools for efficient program tracking and delivery
• Outstanding communication and leadership skills, with demonstrated success in influencing executives and technical teams alike
• Experience in developing both short- and long-term strategic plans for enhancing customer-facing services

Desirable

• Salesforce is seeking a Business Operations & Program Management Director to lead the delivery of strategic availability and reliability initiatives across our Reliability Engineering team
• This individual will play a pivotal role in orchestrating large-scale, cross-functional programs, ensuring resilient and highly available solutions for Salesforce products across multiple platforms
• Working closely with leadership and engineering stakeholders, you will define and execute program strategies, manage end-to-end project delivery, and drive alignment across teams
• This is an individual contributor role, focused on program execution, not people management
• Lead Program Strategy & Execution: Define and drive the vision, strategy, and roadmap for availability and reliability, delivering business-critical insights and solutions
• Establish Cross-Functional Alignment: Build strong relationships across engineering, AI/ML, product management, incident response, and leadership teams, aligning on goals, resources, and timelines
• Drive Project Management Excellence: Develop and manage program plans, proactively tracking progress, identifying risks, and ensuring timely resolution
• Set and Track Critical Metrics: Define and monitor key metrics (e.g., availability, performance) for process and program health, ensuring alignment with organizational goals
• Act as a change agent to establish best practices, standardized frameworks and tooling to facilitate program delivery
• Champion Continuous Improvement: Implement best practices, frameworks, and tools to streamline program delivery, enhance communication, and promote resilience
• Influence at All Levels: Communicate program status, challenges, and impact effectively to both technical teams and executive leadership
• This role offers the opportunity to shape Salesforce’s approach to reliability engineering and make a tangible impact on product resilience and customer satisfaction